Job description
Role Overview
Cluster Sales Manager at Minor Hotels, based in Sharjah Collection. The role supports the Director of Sales in driving revenue across the Sharjah Collection portfolio, focusing on corporate, government, MICE and key account business development.
Company Overview
Minor Hotels is a global hospitality leader with over 600 hotels and resorts across six continents, a diverse portfolio of food and beverage businesses, and a selection of luxury transportation services. With over five decades of experience, Minor Hotels operates a global network of hotel and hospitality brands driven by the philosophy of delivering excellence rather than scale. The organization is perpetually driven by an entrepreneurial spirit to create better hospitality brands, businesses and partnerships.
Role Purpose
Support the Director of Sales in implementing overall sales strategy and driving revenue growth across the Sharjah Collection portfolio by developing and maintaining strategic relationships with corporate, government, MICE and key accounts, generating new business opportunities, negotiating commercial agreements, and ensuring achievement of sales objectives.
Key Responsibilities
Sales Strategy & Business Development
- Support the Director of Sales in implementing the overall sales strategy.
- Develop and maintain relationships with government entities, corporate accounts, embassies, associations and key stakeholders.
- Prepare sales action plans, account plans and business development activities.
- Develop corporate, government, MICE and key account business.
- Generate new opportunities and negotiate commercial agreements in line with company objectives.
Client Engagement & Relationship Management
- Conduct sales calls, presentations, networking events and site inspections.
- Represent Sharjah Collection at exhibitions, roadshows and industry events.
- Ensure exceptional client service to maximize repeat business.
- Ensure guest satisfaction by attending to requests and inquiries courteously and efficiently.
Sales Operations & Reporting
- Maintain an active sales pipeline and accurate CRM records.
- Prepare weekly sales reports, forecasts and market intelligence.
- Coordinate with Reservations, Revenue and Operations to ensure smooth execution of business.
Strategic Initiatives & Support
- Support the Director of Sales with strategic projects and commercial initiatives.
- Attend meetings as required by the Director of Sales.
Team Leadership & Development
- Coach and support Sales Executives.
- Identify training needs and recommend development opportunities to the Director of Sales.
- Promote teamwork and accountability within the sales function.
Compliance & Standards
- Ensure Sharjah Collection follows all applicable laws in the United Arab Emirates.
- Ensure that support office assists in delivering quality guest services within departmental and Sharjah Collection standards and guidelines.
- Ensure that standards required by law and by management are always maintained.
General Duties
- Perform other sales-related duties assigned by management.
- Maintain flexibility to support business requirements across all properties.
- Assist colleagues to perform similar or related jobs when necessary.
- Maintain own working area, materials and company property clean, tidy and in good condition; report defective materials and equipment to the Director of Sales.
- Continuously seek to improve the department's efficient operation and own knowledge of the job function.
Additional Information
- Accept flexible work schedule necessary for uninterrupted service to guests.
- This job description does not create an employee contract other than an "at will" employment relationship.
- Changes in business may require alterations to this job description.
- Employee may be moved as per business requirement to all units of the Sharjah Collection.