Club InterContinental Supervisor - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Role Overview

Club InterContinental Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, operated by IHG Hotels and Resorts, located on Hayat Island in Ras Al Khaimah, United Arab Emirates.

Company Overview

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort on Hayat Island, less than an hour from Dubai. The resort features a collection of rooms, villas, and residences, multiple restaurants and bars, award-winning spa and leisure facilities, and focuses on creating thoughtful, personal, and memorable experiences for families, couples, and groups. IHG Hotels and Resorts is the world's largest family of luxury hotels, built on decades of international know-how and local insight.

Role Purpose

Lead Club InterContinental operations with calm confidence, orchestrating seamless Front Office and lounge service while ensuring the most valued guests experience effortless luxury from arrival to departure.

Key Responsibilities

Operations & Service Delivery

• Oversee daily operations of Club InterContinental, ensuring smooth and personalised check-in and check-out experiences
• Supervise Club Lounge service across breakfast, afternoon tea, evening cocktails, and all-day refreshments
• Ensure service flows seamlessly, standards remain impeccable, and guest preferences are anticipated
• Ensure full compliance with IHG brand standards, hygiene, safety, and local regulations

Team Leadership

• Lead, coach, and inspire a multi-skilled team to deliver consistent, refined service standards
• Lead by example with a natural leadership approach

Guest Experience & Relations

• Ensure Club guests receive priority recognition and personalised attention at every touchpoint
• Handle guest feedback and concerns with discretion, confidence, and professionalism
• Work closely with Front Office, Guest Relations, Food & Beverage, and Housekeeping to deliver seamless guest journeys

Financial & Compliance Management

• Support billing accuracy, cost awareness, and compliance with established procedures

Qualifications & Experience

• 3–4 years' experience in Front Office, Guest Services, or Food & Beverage within a luxury hotel or resort
• Previous supervisory exposure in a guest-facing or service leadership role
• Strong understanding of personalised, high-end guest service

Skills & Competencies

• Confident, polished, and professional communication style
• Experience with Opera or a similar Property Management System preferred

Additional Information

• Flexibility to work shifts, weekends, and public holidays required
• Competitive salary
• Full uniform provided
• Room discounts
• Comprehensive training
• IHG Hotels & Resorts provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability
• myWellbeing framework supports employee health, lifestyle, and workplace wellbeing