Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Healthcare. This role provides essential administrative and organizational support within a clinical environment.

Role Purpose

To maintain clinic operations and patient services by managing files, completing required documentation, and supporting the clinical team with professionalism, confidentiality, and a commitment to patient care excellence.

Key Responsibilities

File and Documentation Management

• Assemble and prepare patient files.
• Complete forms attached to files, especially insurance approval forms prior to consultation.

Patient Care Support

• Advocate for excellence in patient care and patient rights.
• Demonstrate respect, compassion, and cultural sensitivity to patients, families, and other hospital employees.
• Deliver effective communication and collaboration with patients, families, and other healthcare team members to ensure smooth operations.

Confidentiality and Compliance

• Maintain and respect confidentiality for patient, physician, and personnel information.
• Participate in the organization's quality improvement and safety activities.
• Work within general policies and goals, seeking guidance on policy issues as needed.

Professional Conduct and Development

• Model exemplary behavior professionally and personally to ensure no criticism of nursing administration.
• Demonstrate flexibility, organization, and the ability to function under stressful situations.
• Develop and utilize professional collegial networking.
• Assume responsibility for own actions, decisions, and behaviors.
• Demonstrate initiative in the performance of duties, requiring a minimum amount of supervision or guidance.

Qualifications & Experience

• High school diploma or equivalent (some employers may require additional certification or training).

Additional Information

• Performs other related duties as assigned.