Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Healthcare. Location not specified in source.

Role Purpose

Provide administrative and clerical support to clinic operations, ensuring patient files are properly prepared and maintained while upholding confidentiality, quality standards, and compassionate patient care.

Key Responsibilities

Patient File Management

• Assemble and prepare patient files.
• Complete forms attached to files, especially insurance approval forms prior to consultation.
• Maintain and respect confidentiality for patient, physician, and personnel information.

Quality & Safety

• Participate in the organization's quality improvement and safety activities.
• Advocate for excellence in patient care and patient rights.

Professional Conduct & Collaboration

• Demonstrate respect, compassion, and cultural sensitivity to patients, families, and other hospital employees.
• Demonstrate effective communication and collaboration skills when interacting with patients, families, and other health care team members to carry out work smoothly.
• Develop and utilize professional collegial networking.
• Serve as a role model in exemplary behavior professionally and personally to ensure no criticism of nursing administration.
• Assume responsibility for own actions, decisions, and behaviors.

Operations

• Perform other related duties as assigned.
• Demonstrate initiative in the performance of duties requiring a minimum amount of supervision or guidance.
• Demonstrate an ability to be flexible, organized, and function under stressful situations.
• Carry out work within general policies and goals with direction only for guidance on policy issues.

Qualifications & Experience

• High school diploma or equivalent (some employers may require additional certification or training).