Client Services Manager - MG Client Coverage

Role Overview

Client Services Manager – MG Client Coverage at Mashreq.

Role Purpose

To manage and deliver exceptional client services for Mashreq's MG (Middle East and Gulf) client coverage, ensuring client satisfaction and retention while supporting business growth objectives.

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with assigned clients within the MG coverage area.
• Serve as the primary point of contact for client inquiries and concerns.
• Ensure timely and professional resolution of client issues.

Service Delivery

• Coordinate service delivery to meet client expectations and contractual obligations.
• Monitor client satisfaction and proactively address any service gaps.
• Facilitate communication between clients and internal departments.

Account Management

• Support account development and identify opportunities for cross-selling and upselling.
• Maintain accurate client records and documentation.
• Prepare regular client reports and performance updates.

Stakeholder Management

• Partner with internal teams to resolve client issues and deliver solutions.
• Communicate client feedback to relevant departments to drive service improvements.
• Represent Mashreq professionally in all client interactions.

Additional Information

• Full details are available on the employer's original posting.