Client Services Content Operations & Data Entry Officer

Role Overview

Client Services Content Operations & Data Entry Officer at webook.com, Saudi Arabia's #1 event ticketing and experience booking platform by technology, features, agility, and revenue.

Role Purpose

The Content Operations & Data Entry Officer will create, review, update, and maintain accurate content across digital platforms. The role demands exceptional attention to detail, strong organizational skills, and the ability to manage high volumes of information accurately and efficiently.

Key Responsibilities

Content Creation and Management

• Create and update events, products, categories, venues, schedules, pricing information, and related platform content.
• Enter Arabic and English content accurately into content management and operational systems.
• Upload images, descriptions, terms, schedules, seating information, and other relevant assets.
• Maintain consistent naming conventions, content structures, and data standards.

Quality Assurance and Accuracy

• Review submitted content for completeness, consistency, spelling, formatting, and accuracy.
• Conduct regular quality assurance checks across web and mobile platforms.
• Identify missing, incorrect, outdated, or duplicated information and coordinate corrections.
• Ensure platform listings are published correctly and within agreed timelines.

Operations and Request Management

• Manage content update requests received from internal teams and project stakeholders.
• Maintain trackers for pending, completed, and published content.
• Support urgent updates during events, launches, schedule changes, or operational incidents.
• Maintain confidentiality when handling unpublished events, pricing, schedules, and operational information.

Stakeholder Coordination and Issue Escalation

• Coordinate with operations, marketing, customer support, technology, and commercial stakeholders.
• Escalate technical issues, publishing errors, and data inconsistencies to the appropriate teams.

Qualifications & Experience

• 2 or more years of experience in data entry, content operations, e-commerce operations, platform administration, or a similar role.
• Experience in ticketing, events, e-commerce, sports, entertainment, or digital platforms is preferred.

Skills & Competencies

• Strong attention to detail and a high level of accuracy.
• Excellent Arabic and English typing and written-language skills.
• Comfortable working with content management systems, spreadsheets, dashboards, and digital tools.
• Good working knowledge of Microsoft Excel or Google Sheets.
• Ability to manage repetitive and high-volume tasks without compromising accuracy.
• Strong organizational and time-management skills.
• Ability to work under pressure and manage changing priorities.