Job description
Role Overview
Client Advisor - MOE at Hermès Paris, a luxury retail position based in Paris focused on delivering exceptional client service and driving sales.
Company Overview
Hermès is an independent, family-owned French house founded in 1837 as a creator, artisan, and seller of high-quality objects. The company employs nearly 25,185 people worldwide and operates over 300 stores around the world. Driven by permanent entrepreneurial spirit and consistently high standards, Hermès cultivates freedom and autonomy of each individual through responsible management. Sixteen artisanal métiers feed the creativity of the house, with collections rooted in strong territorial anchoring that respects people and resources.
Role Purpose
To deliver warm, sincere client engagement and drive sales by presenting relevant products based on identified client needs, while maintaining store visual merchandising standards and building lasting customer relationships.
Key Responsibilities
Sales and Service
- Welcome clients warmly with a smile and eye contact upon entering the store.
- Engage with clients with sincerity and create comfort through conversation.
- Present relevant product features and benefits based on client needs identified during conversation.
- Share the stories behind each product.
Customer Relationship Management
- Call on current and potential clients to establish and maintain client relationships.
- Inform clients about new products and services.
- Invite customers to share their details to continue establishing and maintaining client relationships.
Visual Merchandising and Store Operations
- Oversee that the store is always merchandised correctly under the Store Manager or Floor Manager's supervision.
- Ensure products are returned to their place after being shown to a customer.
- Keep departments well stocked at all times.
- Store and fold products correctly to prevent any damage.
Administrative and Operations
- Partake in management tasks associated with sales.
- Adhere to administrative procedures concerning exchanges, returns, and repairs.
- Be accountable and responsible for ad hoc missions entrusted by store management.
- Share client feedback on products with the team.
- Propose ideas for improving the daily running of the store and service delivery.
Qualifications & Experience
- Proven track record in a sales position in luxury retail.
- Individual contribution to turnover in the sector.
Skills & Competencies
- Empathy and sincerity when serving customers.
- Professionalism in services provided to clients.
- Familiarity with Hermès products.
- Punctuality, flexibility, and reactivity.
- Positive attitude within the sales team.