Job description
Role Overview
Client Advisor at Richemont, a world leader in the luxury sector with various Houses specializing in jewelry, watches, and high-end accessories. Location not specified in the source.
Company Overview
Richemont operates a portfolio of luxury Houses, each with a distinct tradition of style, quality, and craftsmanship. The company is committed to preserving heritage and identity while innovating and designing new products aligned with House values through continuous creativity. Vacheron Constantin, one of Richemont's Maisons, celebrates 270 years as the world's oldest watchmaker in continuous production since 1755, headquartered in Geneva, Switzerland, with a global retail network of nearly 200 points of sale across 36 countries.
Role Purpose
Deliver personalized premium client experience by demonstrating expertise with curiosity and humility, fostering true long-term relationships, and making clients feel unique and valued. Understand and fulfill client desires and aspirations, ultimately turning them into brand ambassadors.
Key Responsibilities
Client Relationship & Experience
- Deliver an exceptional and unique in-store journey, building true long-term relationships.
- Provide a friendly environment and demonstrate solid product knowledge.
- Cultivate and grow relationships with high-value clients.
- Foster proactive client relationship building and engagement both in-boutique and at external events.
- Consistently capture client data for follow-up.
Sales & Revenue
- Consistently achieve and exceed sales targets.
- Master the sales ceremony and handle negotiations.
- Assist after-sales clients.
Brand Representation
- Communicate with passion as a Maison ambassador.
- Share extensive knowledge of the brand's values, history, and collections.
- Demonstrate deep understanding of Maison DNA.
Operations & Compliance
- Ensure smooth daily boutique operations by complying with policies.
- Assist with merchandising and inventories.
- Support special projects.
- Maintain high level of integrity, collegiality, and adherence to brand standards and operational compliance.
Qualifications & Experience
- At least 5 years of sales experience, preferably within the luxury retail sector.
- Proven track record of consistently achieving and exceeding sales targets.
- Demonstrated ability to cultivate and grow relationships with high-value clients.
Skills & Competencies
- Exceptional commitment to delivering personalized, high-quality client service.
- Mastery of the luxury sales ceremony and customer service transactions.
- Strong product knowledge and deep understanding of Maison DNA, with ability to communicate it passionately.
- Expertise demonstrated with curiosity and humility.