CKSA_Resident Engineer_Riyadh

Role Overview

Resident Engineer (CKSA), Canon, Riyadh.

Role Purpose

Provide on-site first-line troubleshooting and technical support for Canon's standalone and connected products, achieving high first-time fix rates while optimizing labor, parts, and inventory costs, and identifying commercial opportunities within client operations.

Key Responsibilities

Service Delivery

• Deliver first-line troubleshooting and root cause analysis on standalone and connected products within the portfolio.
• Achieve high first-time fix rates and minimize recalls through cost-effective labor and parts deployment.
• Provide customer instruction and support to resolve technical issues.

Reporting & Documentation

• Report labor and parts investment using CAESAR (Canon European Service Admin Coding) coding structure.
• Monitor counter-readings and document service metrics.
• Liaise with account managers and report back on customer issues and service outcomes.

Inventory & Operations

• Optimize stock inventory rotation and balance against return to fit (RTF) visits.
• Manage cost-effective resource allocation across service activities.

Commercial & Strategic Support

• Signal commercial opportunities to the Sales and Marketing department using Onsite-Insight.
• Identify super-users and provide appropriate training on Canon products, software, printer drivers, and features.
• Explore opportunities to develop other areas of client business and coordinate with account managers.
• Fully understand customer requirements to support the Solution Business Strategy functional approach.

Team & Performance Development

• Contribute to ongoing development of the service team and overall service performance.
• Act as a team player focused on optimizing collective team output.

Qualifications & Experience

• University Degree or Diploma in electronics, mechanics, or software.
• Relevant experience in the service industry.
• Experience understanding and following health and safety guidelines.

Skills & Competencies

• High technical aptitude with excellent fault-finding skills.
• Good customer handling and communication skills.
• Good commercial insight and business acumen.
• Drive for results and ownership of accountability.
• Focus on customer needs.
• Courage and conviction in decision-making.
• People-oriented approach.
• Awareness to represent Canon through behavior, communication, and professional presentation and appearance.
• Caring for self and others.