Chief Operation Officer

Role Overview

Chief Operation Officer at SAFE Security. This role provides the leadership, management, and vision necessary to ensure the organization has proper operational controls, administrative and reporting procedures, and people systems in place to grow and operate efficiently.

Role Purpose

Direct all operational functions to enable SAFE to deliver world-class security services while building a high-performance management team, maintaining operational excellence, and driving sustainable growth through effective systems, processes, and people leadership.

Key Responsibilities

Service Delivery & Deployment

• Direct the development of service delivery and deployment plans alongside other business units while continuously aligning with People and Administration functions on human resources and equipment availability.

Security Operations

• Ensure provision of the best security services including guarding and patrolling, security solutions (K9 security services, VVIP/bodyguarding, and armed guarding security), cash management services, and ground security systems.

Facilities & Fire Safety

• Lead and develop facilities management capabilities to deliver outstanding service to SAFE clients.
• Guide and manage fire prevention systems and plans.

Surveillance & Command Systems

• Oversee the development, monitoring, and evaluation of pre-surveillance strategies, command and control, and security systems used for SAFE clients.
• Drive the centralization of operational communication between clients and on-ground staff.

Cash Management Operations

• Direct safe and secure cash management services and manage its operations, which includes ATM management in terms of cash and valuable items delivery and pick-ups, cash-in-transit, cash processing services, and cash center.

Training & Development

• Oversee SAFE Security Academy functions, ensuring effective training programs are provided with cost efficiency and profitability.

People Leadership

• Foster a culture of cooperation, learning and development, and leadership.
• Provide leadership and development advice to direct reports.
• Attract, recruit, and retain a high-performance management team; provide mentoring as a cornerstone to the management career development program.

Qualifications & Experience

• Bachelor's degree in Engineering, military services, or business/finance.
• 10–15+ years of experience in the service sector, with at least 3–5 years in a similar leadership role.
• Experience in the private security services landscape and evolving technological trends.
• MBA preferred.

Skills & Competencies

Core Technical & Communication

• Strong verbal and written communication skills in both English and Arabic.

Leadership Competency: Driving Success

• Translate SAFE vision and goals into clear, specific, and achievable objectives.
• Take control of projects, leading on key tasks and monitoring others to ensure they fulfill their roles effectively.
• Demonstrate belief in and personal commitment to SAFE vision and mission.
• Fulfill commitments while maintaining high levels of productivity and output for self and team.

Leadership Competency: Building Relationships

• Build an understanding of key stakeholders, including shareholders, their needs, drivers, and constraints.
• Develop common understanding across widely competing needs.
• Interact well with others, quickly establishing rapport and maintaining useful relationships with internal and external stakeholders for the organization's benefit.

Leadership Competency: Engaging Individuals

• Create a team identity and shared purpose among team members.
• Articulate the vision for the future to motivate others to action.
• Find effective ways to empower individuals and help them succeed.
• Focus on developing, coaching, and mentoring talent to enhance skills, knowledge, and abilities to improve individual and organizational performance.

Core Competency: Dependability

• Act proactively and self-driven.
• Pursue goals with persistence and stamina, working on tasks thoroughly to ensure accuracy and meet standards.
• Maintain high levels of quality and effectiveness of work outputs and achieve outstanding results.

Core Competency: Collaboration

• Collaborate constructively with people at all levels across the organization.
• Help colleagues, remain available to the team, and deliver on team commitments.
• Trust the guidance and direction of colleagues and senior members of the team.

Core Competency: Analytical Thinking

• Examine, evaluate, and analyze different types of information objectively.
• Spot trends and patterns, establish key facts clearly, and interpret numerical data effectively.
• Provide insights and identify ways to improve things.
• Trust intuition about which methods will work best.

Core Competency: Effective Communication

• Listen attentively and seek to understand before being understood.
• Explain things clearly and articulate and present information effectively and confidently.
• Challenge ideas effectively and present persuasive arguments by presenting a strong case.