Chief Concierge - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Role Overview

Chief Concierge at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, operated by IHG Hotels and Resorts. The resort is located on Hayat Island in Ras Al Khaimah, less than an hour from Dubai.

Company Overview

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort offering island living with authentic Arabian hospitality. The property features a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities. It is part of IHG Hotels and Resorts, the world's largest family of luxury hotels, built on decades of international expertise and local insight.

Role Purpose

Lead the concierge operation to deliver consistently warm, professional, and highly personalised service that creates memorable guest experiences from arrival. Serve as the trusted source of local knowledge and oversee all aspects of guest services, from VIP arrivals to complex requests, ensuring seamless and thoughtful journeys throughout the stay.

Key Responsibilities

Operations & Leadership

• Lead and oversee the full concierge operation, including concierge desk, bell service, transport arrangements, and valet partners.
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas.
• Lead by example as a brand ambassador and actively promote hotel services and experiences.

Guest Service & Relations

• Deliver consistently warm, professional, and highly personalised service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests.
• Handle guest concerns calmly, using feedback to drive service improvements.

Local Knowledge & Coordination

• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation.
• Work closely with Front Office and other departments to ensure seamless guest journeys.

Qualifications & Experience

• Solid experience in concierge or guest services within a hotel or resort environment.
• Previous supervisory or leadership experience in a concierge setting.
• High school qualification or equivalent; hospitality education is a plus.

Skills & Competencies

• Strong communication, leadership, and guest service skills.
• Confident, hands-on leadership style with the ability to coach and motivate a team.
• Strong local knowledge or the ability to build it quickly and accurately.
• Ability to stay calm, organised, and professional under pressure.
• Fluent in English, with additional languages considered an advantage.

Additional Information

• Flexibility to work shifts, including weekends and holidays.
• Competitive salary.
• Full uniform provided.
• Impressive room discounts.
• Comprehensive training.
• Equal employment opportunities provided without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• myWellbeing framework supporting health, lifestyle, and workplace wellbeing.