Job description
Role Overview
Check In position at wasl (Viya), Front Office Department, based in the UAE. Reports to the Hospitality Manager, Front Office Team Lead, or Assistant Hospitality Manager.
Company Overview
Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The group operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands including Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality, with operations underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio.
Role Purpose
The Check-In Associate captures or verifies Guest Membership information to add guests to Waitlist Manager, placing members onto the waitlist or assigning them directly to a bay depending on venue occupancy. The role exists to provide outstanding guest service while efficiently moving guests into their bays to improve bay turn times and reduce wait times.
Key Responsibilities
Guest Service & Welcoming
- Provide outstanding guest service with hospitality while quickly moving guests into their bays.
- Greet guests with a Wide Open Welcome.
- Identify and respond to guests with special needs.
- Identify and react to the presence of Platinum Members.
- Answer guest questions.
Guest Information & Check-In Processing
- Capture or verify guest information.
- Capture guest bay location or club preferences.
- Quote accurate wait times.
Waitlist Management
- Add guest to Waitlist Manager to either assign guests directly to a bay or assign guests to the waitlist and give an accurate wait estimate.
- Explain the texting procedure to guests placed on the waitlist.
- Make suggestions to help the guest enjoy the venue amenities while they wait.
Operations & Efficiency
- Perform all tasks in a fast and efficient manner to keep lines short.
- Work closely with Senior Hosts or Hostess to ensure all stations in the bay and lobby are covered.
- Work multiple positions across the front desk area if needed.
- Assist in closing and opening duties.
Standards & Compliance
- Demonstrate Topgolf Mission, Vision and Core Values.
- Apply the 4 Service Targets throughout serving internal and external customers.
- Be aware of Dubai Golf Mission, Vision and Values.
- Apply the 4 Service Steps throughout serving internal and external customers.
IT Security
- Read, understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Cooperate, coordinate and share information with Internal and External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) to the IT Service Desk.
Additional Information
- Participate in various extra activities and committees contributing towards individual and organizational growth, including Staff Committee, Green Theme (environmental), Food Committee, and Sport Committee.
- May be trained as a Fire Marshall or First Aider.
- Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, fostering a culture built on teamwork, passion, and excellence.