Job description
Role Overview
Catering Manager for L'Occitane Cafe at City Walk, Chalhoub Group. The role is based in the UAE within the luxury retail and hospitality sector.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories. It operates more than 950 stores, online platforms, and mobile apps across eight countries in the Middle East with a presence in LATAM, employing over 16,000 talented professionals. The Group is committed to sustainability, is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products since 1976 with the intention to share nature's wonders with the world. The brand's ambition is to sustain and regenerate ecosystems and believes beauty goes beyond what the eye can see. L'Occitane operates with a holistic approach from seed to skin and positions itself as a cultivator of change.
Role Purpose
Establish and grow the L'Occitane Cafe catering business by acquiring premium and luxury clients, developing long-term contracts, and driving revenue growth. Support the revamp of catering offerings, processes, and client experience while maintaining brand identity standards and collaborating across teams.
Key Responsibilities
Sales & Business Development
- Acquire and grow premium and luxury clients and high-value accounts.
- Drive catering sales, revenue collection, and new business development.
- Secure long-term catering contracts and recurring business.
- Build and manage a strong sales pipeline to achieve annual budgets and KPIs.
- Develop client relationships and identify new business opportunities.
- Track and deliver agreed sales, collection, contract, and revenue KPIs.
Brand & Client Experience
- Ensure proposals, presentations, and client interactions consistently reflect the brand identity.
- Support the revamp of the catering business, including offerings, processes, and client experience.
Stakeholder Management & Collaboration
- Collaborate with F&B, operations, marketing, finance, and senior leadership teams.
Qualifications & Experience
- Proven experience in catering, F&B, hospitality, events, or business development.
- Strong track record in sales, client acquisition, and contract negotiation.
- Experience managing premium and luxury clients and building long-term relationships.
Skills & Competencies
- Commercially driven with strong focus on achieving targets and budgets.
- Excellent communication, negotiation, presentation, and networking skills.
- Strong business development mindset with the ability to identify and convert opportunities.
- High attention to detail and understanding of brand and presentation standards.
- CRM/ERP experience; SAP knowledge is an advantage.
- Excellent spoken and written English communication skills with confidence and polish to engage with luxury clientele.
- French language skills are a plus, particularly for building relationships with French-speaking clients.
Additional Information
- Ability to work independently in a fast-growing, evolving business.
- Competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
- Learning and development opportunities and exposure to different assignments within role or through internal mobility.
- Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.