Catering & Conference Sales Coordinator (UAE National) - The Ritz-Carlton Abu Dhabi, Grand Canal

Role Overview

Catering & Conference Sales Coordinator at The Ritz-Carlton Abu Dhabi, Grand Canal (Marriott), located in Abu Dhabi, UAE. This position is open to UAE National candidates only.

Company Overview

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International. The brand is recognized as a global leader in luxury hospitality, setting the standard for rare and special luxury service. The Ritz-Carlton Ladies and Gentlemen create exceptional experiences that remain with guests long after their stay, guided by the Gold Standards: Employee Promise, Credo, and Service Values.

Role Purpose

Support the Sales & Marketing department by managing administrative tasks, preparing sales documentation, and serving as a primary point of contact for clients and guests. Maximize revenue through effective sales techniques while maintaining guest loyalty and promoting brand image internally and externally.

Key Responsibilities

Administrative Support

• Perform general office duties including filing, sending emails, typing, faxing, and copying.
• Gather materials and assemble information packages such as brochures and promotional materials.
• Enter, retrieve, reconcile, and verify information in sales software, including commissions, leads, and third-party data.

Sales Documentation & Process Support

• Prepare sales-related documents throughout the sales process, including proposals, contracts, and banquet event orders.

Client & Guest Communication

• Serve as the point of contact for clients and communicate by phone and email to respond to questions and requests.
• Answer guest questions about property facilities and services, including hours of operation, rates, room types, packages, promotions, entertainment, restaurants, and special events.

Guest Service Standards

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.

Professional Conduct & Compliance

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Comply with quality assurance expectations and standards.
• Promote awareness of brand image internally and externally.

Communication & Collaboration

• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

General Duties

• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: None required.

Additional Information

• No license or certification required.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.