Job description
Role Overview
Captain at Anantara The Palm Dubai Resort, a global luxury hotel and resort brand rooted in Thai culture.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. The company operates across the world in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises. The brand is rooted in Thai culture with an intrinsic sense of authentic hospitality, inspired by the Sanskrit word meaning "without end," embodying freedom, movement, and harmony.
Role Purpose
Deliver exceptional guest experiences through outstanding food and beverage service leadership while maintaining operational excellence, staff development, and Anantara service standards across restaurant and room service operations.
Key Responsibilities
Service Delivery
- Ensure exceptional guest satisfaction by delivering prompt, courteous, and professional food and beverage service.
- Monitor service quality throughout meal periods and ensure adequate floor coverage.
Operations & Shift Management
- Supervise daily restaurant and room service operations to maintain Anantara service standards.
- Open and close shifts in accordance with operational procedures and manager checklists.
- Coordinate shift operations, including staffing, reservations, floor plans, and guest requests.
- Manage staff scheduling, station rotation, and daily team administration.
- Resolve operational challenges such as last-minute bookings, staffing shortages, and guest concerns.
- Oversee maintenance requirements and report repair needs.
Financial & Control Procedures
- Ensure proper revenue, cash, and check control procedures are followed.
Safety, Hygiene & Standards
- Maintain a safe, clean, and hygienic working environment.
- Maintain team grooming, uniform, and performance standards.
Team Leadership & Development
- Support, motivate, train, and develop team members to achieve high performance.
- Foster effective communication, teamwork, and a positive work environment through coaching and fair performance management.
- Encourage continuous improvement by recommending new ideas, operational enhancements, and incentive initiatives.
Additional Information
- Team members are expected to support the business, guests, and colleagues whenever required.