Call Centre Agent

Role Overview

Call Centre Agent at King's College Hospital London – Dubai. This role supports the patient services team and is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.

Company Overview

King's College Hospital London – Dubai is part of the prestigious King's College Hospital London network. The Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.

Role Purpose

The Call Centre Agent handles inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.

Key Responsibilities

Patient Communication

• Answer incoming calls promptly and professionally.
• Assist patients with appointment scheduling, service information, and follow-ups.
• Handle patient inquiries and direct calls to appropriate departments.

Documentation & Compliance

• Maintain accurate records of calls and patient interactions.
• Ensure confidentiality and compliance with hospital policies.

Operations Support

• Support peak periods and special campaigns as needed.

Qualifications & Experience

• Previous experience in a call centre or customer service role.
• Healthcare experience preferred.

Skills & Competencies

• Excellent verbal communication and listening skills.
• Proficiency in using call centre software and CRM systems.
• Ability to multitask and remain calm under pressure.
• Fluent in English.
• Arabic or other languages are a plus.

Additional Information

• Availability for flexible shifts required.