Call Center: Technical Consultant

Role Overview

Call Center Technical Consultant at United Al Saqer Group.

Company Overview

BMW Group Retail Middle East is an industry-leading, globally-renowned automotive retail organization delivering design quality, exceptional service, and state-of-the-art technology.

Role Purpose

Capture crucial customer information and market knowledge for aftersales services. Understand customer needs and problems, address customer requests, and deliver tailored service consulting that builds loyalty and ensures satisfaction.

Key Responsibilities

Customer Service & Support

• Capture crucial information from customer interactions.
• Address customer requests and inquiries.
• Offer ideas and insights to improve customer experience.

Market & Customer Knowledge

• Increase knowledge of the target market for aftersales services.
• Identify the needs of customers.
• Understand problems consumers want solved.

Relationship & Loyalty Management

• Deliver CRM strategies across the organization.
• Focus on retaining existing customers.
• Increase brand loyalty.
• Expand the company brand.
• Provide service consulting tailored to individual customer needs.
• Ensure every customer experience is memorable.

Additional Information

• Opportunity to join one of the world's leading luxury automotive brands.
• Chance to work with people from many different backgrounds.
• Ongoing training and career development provided.