Call Center Executive

Role Overview

Call Center Executive at NMC Healthcare.

Key Responsibilities

Operations & Service Delivery

• Monitor and manage call center operations to ensure service quality standards are met.
• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer inquiries and complaints with accuracy and care.
• Ensure call logs and records are maintained accurately.

Team Management & Performance

• Supervise call center staff and monitor their performance against key metrics.
• Coach and support team members to improve productivity and call handling skills.
• Track attendance and punctuality of the call center team.

Reporting & Compliance

• Report performance metrics and call center statistics to management.
• Ensure compliance with company policies and procedures during all call center operations.

Customer Engagement

• Build and maintain positive relationships with customers.
• Communicate effectively with internal departments to resolve customer issues.

Additional Information

• Full details are available on the employer's original posting.