Business Transformation Manager

Role Overview

Business Transformation Manager at Wasl, reporting to the Senior Manager, TMO Lead within the Business Excellence and Transformation division.

Company Overview

Wasl is a real estate company and active contributor to Dubai's thriving economy. The organization fosters enduring relationships with valued stakeholders through a customer-centric approach rooted in trust, respect, and a relentless pursuit of innovation in every aspect of asset management.

Role Purpose

The Transformation Manager plays an essential role in the organization's transformation agenda by providing strong governance, delivery oversight, and structure across all business and technology-enabled initiatives. The role ensures programmes are delivered with discipline, transparency, and alignment to the transformation roadmap while partnering closely with cross-functional teams, technology squads, and business owners.

Key Responsibilities

Roadmap & Planning

• Manage and maintain the integrated transformation roadmap, milestones, interdependencies, and critical path across technology and business workstreams.
• Support planning cycles including annual portfolio planning, quarterly prioritisation, capacity assessments, and benefits tracking.

Reporting & Governance

• Coordinate end-to-end programme reporting, including status updates, RAID logs, KPIs, dashboards, financial tracking, and executive briefings.
• Support governance forums (Steering Committees, Working Groups, Design Authority), including agenda, pack preparation, minutes, and follow-through on actions.
• Maintain documentation quality and ensure artefacts are complete, current, and compliant with TMO processes.

Delivery & Standards

• Ensure structure and discipline across project teams by embedding delivery methodologies (e.g., waterfall, agile/hybrid) aligned to TMO standards.

Risk & Issue Management

• Drive risk and issue management, ensuring timely escalation, mitigation plans, and impact assessments.

Stakeholder & Change Management

• Enable cross-functional collaboration between business units, IT teams, vendors, and external consultants.
• Support change management, communication planning, and readiness assessments for major releases and technology deployments.

Analytics & Decision Support

• Provide analytical support, scenario modelling, and insights to aid leadership decision-making.

Financial Oversight

• Support tracking of programme budgets, financial forecasts, burn rate, and variance reporting.
• Ensure financial implications of risks, delays, and scope changes are captured and communicated.

Qualifications & Experience

Essential

• Bachelor's degree in Business, Information Technology, Engineering, or related field.
• 7–10 years of experience in PMO, programme management, or technology transformation roles.
• Proven experience supporting large-scale transformation or digital programmes.
• Strong analytical, organisational, and structured documentation skills.

Desirable

• Master's degree or professional certifications (PMP, PRINCE2, Agile, PgMP).
• Experience in real estate, asset management, or similar industries.
• Exposure to enterprise systems (ERP, CRM, digital platforms, data and analytics).

Skills & Competencies

Ethics & Corporate Governance

• Demonstrate adherence to governance, confidentiality, and organisational standards at advanced level.

PMO Governance & Standards

• Possess strong understanding of TMO frameworks, project lifecycle management, project controls, and governance structures at advanced level.

Programme & Portfolio Management

• Oversee multi-workstream technology and business initiatives with discipline and accuracy at advanced level.

Technology Delivery Understanding

• Maintain familiarity with systems implementation, integrations, testing cycles, data migration, and IT delivery processes at intermediate to advanced level.

Reporting & Analytics

• Create structured dashboards, RAID logs, milestone trackers, and executive-level summaries at advanced level.

Risk & Dependency Management

• Identify, assess, and manage risks and dependencies across complex programmes at advanced level.

Stakeholder Management

• Engage senior leaders, drive cross-team alignment, and manage diverse stakeholder groups at advanced level.

Change & Readiness Planning

• Support organisational readiness, communication, and adoption efforts for technology releases at intermediate level.

Tools & Systems

• Demonstrate advanced proficiency in MS Project, Excel, PowerPoint, JIRA, and PMO collaboration tools.

Additional Information

Work Environment

• Operates within a fast-paced transformation environment with shifting priorities and multiple concurrent initiatives.
• Works under general direction with authority to independently manage TMO processes, reporting accuracy, and governance discipline.
• Escalates key programme risks, issues, and decisions to the TMO Lead and relevant governance forums.
• Expected to maintain high confidentiality standards and uphold transformational governance principles.

Supervision

• Direct Reports: 0
• Total Reports: 0

Internal Stakeholders

• TMO Lead and Transformation Leadership
• IT Department, Enterprise Architecture
• Business Unit Heads and Project Sponsors
• Finance, HR, Procurement
• Change Management Teams
• Governance Committees (e.g., Design Authority, Steering Committees)

External Stakeholders

• System Integrators and Consulting Firms
• Third party Vendors and Implementation Partners

General Note

This job description provides a broad indication of the role and responsibilities of the position. The position holder may be required to perform additional tasks and responsibilities not listed here, in line with organizational needs and changes in business priorities.