Job description
Role Overview
Business Product Officer at Etihad Airways in the UAE. This role is open to UAE nationals only.
Company Overview
Etihad Airways is the UAE's national airline, shaping the future of global aviation from its hub in Abu Dhabi. The organization connects people across continents and cultures while pursuing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
The Business Product Officer plays a key role in supporting the day-to-day activities of the sales function by providing administrative, customer service, and operational support. The role maintains accurate customer and sales data, processes transactions, responds to customer inquiries, and prepares reports to ensure efficient sales operations and a high standard of customer service.
Key Responsibilities
Customer Support
- Respond to customer inquiries regarding Etihad products and services in a timely and professional manner.
Sales Operations
- Process sales transactions and maintain accurate sales records in line with company policies and procedures.
- Process sales orders, ensuring correct products, pricing, and discount levels are applied.
Data & Information Management
- Update and maintain customer information and master data within company systems.
- Manage and maintain promotional, pricing, and sales information to ensure accuracy.
- Provide sales teams with relevant customer and transaction information to support effective account management.
Reporting & Compliance
- Prepare and distribute regular sales and operational reports.
- Ensure accuracy, compliance, and efficiency across all sales support activities.
Qualifications & Experience
- Minimum High School Certificate or higher qualification (Vocational Certificate, Bachelor's Degree, or Master's Degree).
- Previous experience in customer service, sales support, administration, ticketing, or a related field is preferred.
- Experience working with customer records, data entry, or transaction processing is advantageous.
Skills & Competencies
- Strong customer service orientation.
- Excellent attention to detail and accuracy.
- Good organizational and administrative skills.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Office applications, particularly Excel.
- Ability to manage multiple priorities and meet deadlines.
- Team-oriented mindset with strong interpersonal skills.
- Basic analytical and reporting capabilities.
Additional Information
- UAE nationals only will be reviewed for this role.