Job description
Role Overview
Business Development Manager at CEQUENS, a global communications platform as a service (CPaaS) provider. Location: UAE.
Company Overview
CEQUENS is a leading global CPaaS provider established in 2011 that simplifies customer engagement for businesses through innovative, reliable, and secure communication solutions. The company offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. The partner network covers the MEA region with international access to messaging hubs worldwide. Clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
Role Purpose
Drive sustainable new financial growth for CEQUENS by hunting and winning new clients in the UAE, creating and applying effective sales strategy, and developing enduring relationships that exceed customer expectations.
Key Responsibilities
New Business Development
- Hunt and win new business in the UAE to meet new business targets.
- Expand the business footprint by leveraging existing and potential customer networks.
- Deliver excellent customer experiences in all new business interactions.
Account & Relationship Management
- Manage and nurture a diverse portfolio of accounts to achieve sustained success.
- Cultivate positive and lasting relationships with clients, acting as their primary point of contact.
- Address individual customer needs with a proactive and solution-oriented approach.
- Resolve conflicts efficiently and provide timely solutions to customer issues.
Sales Performance & Oversight
- Provide guidance and supervision to account representatives to drive sales growth.
- Set, communicate, and track sales account targets, aligning them with company objectives.
- Monitor key sales metrics, including quarterly sales results and annual forecasts.
- Regularly report on the status of accounts and transactions.
- Recommend strategic actions to enhance sales performance and identify opportunities for growth.
Qualifications & Experience
- Proven track record of success in a business development role in a technical or SaaS environment.
- Hands-on experience in new business sales.
- Bachelor's degree in business administration, marketing, or a related field.
- Market knowledge of the MENA region.
Skills & Competencies
- Exceptional communication and negotiation skills.
- Strong customer service orientation.
- CRM software familiarity.
- Proficiency in MS Office, particularly MS Excel.
- Solid understanding of sales performance metrics.
- Business acumen with a problem-solving attitude.
- Proactive approach to challenges.
Additional Information
This is a single contributor sales role with new business sales targets.