Business Development Executive -(Emiratisation)

Role Overview

Business Development Executive (Emiratisation) at RAK BANK, based in the UAE. This role drives growth of Skiply, one of the UAE's leading digital education payment platforms, through relationship management, portfolio expansion, and service excellence.

Role Purpose

Manage and expand the Skiply portfolio by partnering with schools across the UAE, increasing parent registrations, delivering exceptional customer experiences, and promoting relevant banking products and value-added services to support the needs of schools and families.

Key Responsibilities

Portfolio Management

• Manage and grow the Skiply portfolio across assigned schools and education institutions.
• Monitor portfolio performance, customer engagement, and market trends.
• Drive service excellence while delivering portfolio growth and customer retention.

Stakeholder & Relationship Management

• Build and maintain strong relationships with school decision-makers, including CFOs, CEOs, and owners.
• Conduct regular school visits to drive user registrations and increase product adoption.
• Handle customer queries and complaints, ensuring timely and satisfactory resolution.

Business Development & Cross-Sell

• Identify opportunities to cross-sell Rakbank products and services to Skiply users.
• Track competitor activities and recommend strategies to strengthen market positioning.

Coordination & Compliance

• Coordinate with Sales, Marketing, Product, and Analytics teams to achieve portfolio growth targets.
• Ensure compliance with policies, procedures, and regulatory requirements.

Qualifications & Experience

• UAE National with Family Book.
• Bachelor's degree in Business Management, Marketing, Engineering, or a related discipline.
• Minimum of progressive 3 years of work experience ideally in digital channel management, payments product management, or program management of large-scale digital platforms.
• Previous experience in banking, sales, business development, relationship management, or customer service is preferred.

Skills & Competencies

• Strong relationship management, communication, presentation, and negotiation skills.
• Customer-focused with the ability to build and maintain stakeholder relationships.
• Commercial awareness and an interest in digital payments, fintech, and financial services.
• Ability to work independently, manage multiple priorities, and achieve business objectives.