Business & Data Analyst - ServiceNow HRSD

Role Overview

Business & Data Analyst - ServiceNow HRSD at TAWANTECH. This role supports business analysis and data activities on ServiceNow HRSD implementations, including gathering requirements, documenting processes, validating HR data, and supporting testing and reporting.

Company Overview

TAWANTECH is seeking a Business & Data Analyst to join their ServiceNow HRSD implementation team, working alongside senior consultants to build hands-on ServiceNow experience. This is not an ETL or data-migration-lead role.

Role Purpose

Support business analysis and data validation activities across ServiceNow HRSD implementations by gathering stakeholder requirements, documenting HR processes, identifying data quality issues, and preparing documentation to guide design, testing, and go-live readiness.

Key Responsibilities

Requirements & Discovery

• Join discovery workshops with HR and business stakeholders to capture requirements.
• Document current-state and future-state HR processes, case types, and reporting needs.

Data Validation & Preparation

• Collect and review HR data for quality issues — missing values, duplicates, and inconsistent formats.
• Prepare data mapping, dictionaries, and business rules with guidance from the HRSD consultant.

Documentation & Testing

• Prepare user stories, process flows, acceptance criteria, and test scenarios.
• Support UAT, defect follow-up, and go-live readiness.

Qualifications & Experience

• 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
• Experience gathering requirements, documenting processes, and validating data.
• Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field.

Skills & Competencies

• Practical Excel skills — data organization, validation, and presenting findings.
• Basic understanding of data mapping, data quality, and testing.
• Fluent Arabic, spoken and written — mandatory.
• Professional English required.

Additional Information

Preferred Qualifications

• Exposure to ServiceNow HRSD, Employee Center, or HR Case Management.
• Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday.
• Power BI or dashboard and reporting experience.
• ServiceNow CSA / CIS-HRSD training, or a business-analysis or data certification.