Brand Trainer - Dubai

Role Overview

Brand Trainer – Dubai at Al Tayer Group, located in Dubai, UAE.

Role Purpose

Design and deliver training programs aimed at improving the competence and effectiveness of all Freelander sales staff across showrooms and regions.

Key Responsibilities

Training Needs Assessment & Strategy

• Support the Compliance & Training Manager in identifying training needs of the sales team of Freelander across showrooms.
• Liaise with the Customer Experience & Customer Interaction Center to gain CVP and NPS feedback and provide a report highlighting training needs for sales teams to address specific issues and/or further enhance customer experience with the brand.
• Review and identify gaps in training programmes conducted either in-house or through external vendors/principals and share inputs with Compliance & Training Manager for incorporation into training needs analysis and development of annual training schedule/programme.
• Remain abreast with developments in the field of learning and development and recommend suitable new trends in the industry that would improve the effectiveness of the training function within the department.

Training Program Design & Development

• Contribute to the formulation of the brand training plan and strategy as well as product training based on the business unit's needs.
• Adapt the training manuals received from the Principals and design suitable training materials for the relevant sales staff on an ongoing basis to best equip them with relevant skills and knowledge to render high quality customer experience.
• Organize quality and cost-effective brand and product training and ensure effective and timely administration of training programs.

Training Delivery & Execution

• Execute the brand and product training program as per agreed schedule and deliver training courses to meet its stated objectives.
• Deliver training that includes but is not limited to brand induction, role responsibilities, customer service standards, in-house and dealer management system training, sales policies, and procedures.

Documentation & Reporting

• Prepare and provide reports to relevant management as and when required.
• Issue progress reports to document work progress and gather feedback from participants as well as their line management to assess the effectiveness of training and impact on staff performance.
• Organize and maintain brand and product training documentation, product specifications and comparisons for cascade.

Compliance & Audit Support

• Support the Compliance and Training Manager in conducting audits across the brand/locations to ensure compliance with ATM/PM and Principal requirements.
• Contribute to the development of policies/initiatives as corrective measures to audit findings ensuring the cascade of feedback and information post audit is shared with relevant parties.

Qualifications & Experience

• Graduate in any discipline.
• Qualification in Training or HR.
• 4 to 6 years of relevant experience with the automotive industry.
• Experience in various aspects of training: planning, designing, delivery and administration.

Skills & Competencies

• Excellent presentation, communication, and interpersonal skills.
• Proficiency in Microsoft Office.
• Knowledge of applicable training tools, learning aids and learning management systems.
• Proficiency in English. Arabic is an advantage.

Additional Information

• Valid UAE driving license required.
• Required to commute across regions within the UAE.