Branch Sales Supervisor

Role Overview

Branch Sales Supervisor at Alkaffary Group. The role focuses on leading the branch sales team, driving sales performance, ensuring excellent customer service, and overseeing daily branch operations.

Role Purpose

Lead the branch sales team to achieve sales targets, coach and develop team members, maintain operational standards, and deliver an outstanding customer experience.

Key Responsibilities

Sales Performance

• Achieve and exceed monthly and annual sales targets.
• Monitor individual and team KPIs and implement performance improvement plans.
• Support the implementation of promotional campaigns and sales initiatives.

Team Leadership & Development

• Supervise and lead the daily activities of the branch sales team.
• Coach, motivate, and develop team members to improve performance.

Customer Service

• Ensure exceptional customer service and resolve customer concerns professionally.

Operations & Compliance

• Oversee branch operations and ensure compliance with company policies and procedures.
• Coordinate with inventory and operations teams to maintain product availability.
• Maintain a clean, organized, and professional branch environment.

Reporting

• Prepare and submit sales and performance reports to management.

Qualifications & Experience

• Bachelor's degree or Diploma in Business Administration, Marketing, or a related field.
• Minimum of 2–3 years of experience in sales, including supervisory experience.

Skills & Competencies

• Sales Leadership
• Team Management
• Customer Service Excellence
• Communication & Negotiation
• Performance Management
• Time Management
• Problem Solving
• Reporting & KPI Analysis
• Proficiency in Microsoft Office and POS/ERP systems
• Ability to analyze sales data and make data-driven decisions
• Ability to work in a fast-paced, target-driven environment