Branch Manager - Luxury Dog Park

Role Overview

Branch Manager - Luxury Dog Park at SIHAMCO, based in Riyadh, Saudi Arabia. The role provides visa, return flights, basic salary, accommodation, and transport.

Company Overview

LucaLand is Saudi Arabia's first and leading dog entertainment destination. The concept was launched in 2021 at Boulevard Riyadh City during Riyadh Season and has since expanded into a permanent location. The company operates through key collaborations with GEA, Riyadh Season, Jeddah Season, SELA, and other national entertainment leaders.

Role Purpose

Oversee daily operations of the branch, ensuring excellent customer service, maintaining brand standards, and leading the team to deliver a fun, safe, and engaging experience for all visitors — both humans and their dogs. A genuine love for dogs and comfort around them is essential.

Key Responsibilities

Operations Management

• Supervise and manage day-to-day operations of the branch.
• Oversee cash handling, inventory control, and daily reporting.
• Monitor employee performance and schedule shifts efficiently.
• Ensure compliance with company policies, health, and safety regulations.

Guest Experience & Safety

• Ensure high standards of hygiene, safety, and guest experience in all areas.
• Handle guest inquiries, complaints, and feedback with professionalism and care.
• Maintain a welcoming and enjoyable atmosphere for all guests and their pets.
• Ensure proper care, comfort, and safety for visiting dogs in compliance with LucaLand's policies.

Team Leadership

• Lead, train, and motivate team members to deliver exceptional service.

Coordination & Marketing

• Coordinate with operations and marketing teams for promotions and events.

Qualifications & Experience

• 2–4 years of experience in a retail environment (e.g., pet store, veterinarian practice).
• Relevant diploma in management.
• Knowledge of pet safety, dog behavior, or dog park operations.
• Familiarity with POS systems, inventory management tools, or operations software.
• Passionate about pets, especially dogs.

Skills & Competencies

• Strong leadership, communication, and people management skills.
• Fluent in English and Arabic (spoken and written).
• Excellent organizational and problem-solving abilities with a customer-first attitude.
• Able to multitask, prioritize, and remain calm in fast-paced environments.
• Skilled in managing schedules, budgets, inventory, and vendor relations.
• Passionate about guest satisfaction and enhancing the overall pet and family experience.
• Basic knowledge of Microsoft Office or Google Workspace.
• Energetic, proactive, and hands-on.
• Responsible and dependable.
• Team player with a service-oriented mindset.

Additional Information

• Competitive salary packages.
• Housing allowance and transportation support.
• Medical insurance coverage.
• Staff discounts on services and products.
• Fun, inclusive, and pet-friendly work environment.
• Unique experience working with dogs and themed entertainment concepts.
• Career development and internal growth opportunities.