Billing Executive

Role Overview

Billing Executive at NMC Healthcare. The role serves patients at the front desk, managing patient greeting, payment processing, billing, and customer service.

Role Purpose

Manage front desk billing operations, process patient payments via multiple methods, maintain accurate financial records in the Electronic Medical Records system, and ensure seamless patient experience through professional service and issue resolution.

Key Responsibilities

Patient Service & Engagement

• Greet customers in a proper manner.
• Welcome and direct patients appropriately.
• Provide proper information to customer queries.

Payment Processing

• Receive payment by cash and credit card.
• Generate invoices for both cash and insurance payments.
• Issue receipts, provide refunds, and communicate balance to customers.

Financial & Billing Operations

• Enter services properly in the Electronic Medical Records (EMR) according to institution policies and protocols.
• Identify prices of all services and tabulate bills in EMR.
• Count the money in cash drawers at the beginning of each shift to ensure amounts are correct and adequate coins are available.
• Tally cash and credit sales at the end of the day with EMR.

Reporting & Issue Management

• Inform clinic management or Finance Manager if any discrepancy is found in billing entries.
• Notify management of all customer and billing system issues that may arise.
• Maintain proper data on statistics related to promotions and campaigns in authorized format.

Qualifications & Experience

• College Diploma in any discipline or related field.