Job description
Role Overview
Beauty Therapist position with Al Tayer Group in Dubai, UAE. Al Tayer Group is a leader in luxury retail in the Middle East. Through its retail division, Al Tayer Insignia, the company represents a portfolio of world-class luxury brands in fashion, jewellery, home and department store categories, as well as leading brands in beauty, home, fashion and hospitality sectors, including Bloomingdale's, Harvey Nichols and Armani.
Company Overview
Al Tayer Insignia is the retail division of Al Tayer Group, a luxury retail leader in the Middle East. The division operates across fashion, jewellery, home, department store, beauty, and hospitality sectors.
Role Purpose
To provide a professional range of skin services for clients in full compliance with salon protocol and accepted documented practices.
Key Responsibilities
Client Service and Consultation
- Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times.
- Provide a full consultation to identify any health or skin problems before carrying out services.
- Identify the needs of the client by asking questions and confidently recommend services and products that are appropriate.
- Explain the steps of the service for each stage of the process to ensure client confidence.
- Handle client questions and concerns effectively and with empathy.
- Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary.
- Maintain a professional relationship with the clientele.
Technical Service Delivery
- Perform a range of skin services as directed in the salon brochure.
- Perform all technical services following brand guidelines to achieve the desired result.
- Be knowledgeable regarding all products used in the skin department.
- Recommend products for after care and additional retail purchases to supplement the service.
- Uphold municipality standards of hygiene and salon policies and procedures for all treatments.
Client Relationship and Retention
- Build relationships with clients and record all technical service information for future reference.
- Coordinate with receptionists to have maximum number of appointments per day.
- Manage client retention with Book Back process.
- Encourage client referrals to achieve a full day column in line with working days and productivity growth.
Hygiene, Equipment and Environment
- Care for all tools and equipment ensuring sterilization process is always of the highest levels.
- Perform prep and cleaning of the treatment room after each client to obtain a quality work environment.
- Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand.
Inventory and Stock Management
- Check stock levels daily and inform manager of depleting stocks as per individual technician needs.
- Use recommended amounts of salon use products to assist with cost control.
- Maintain retail display areas, check barcodes, expiry dates and replenish as directed.
- Remove all expired and damaged items from treatment room and report to manager.
- Prepare orders for salon use items.
- Assist role related with stocktaking counts as directed.
Reporting and Compliance
- Report to management any concerns in connection with the skin department and/or client services requiring attention.
Continuous Learning and Development
- Attend planned trainings as necessary to update skills.
- Update by self-learning to be aware of latest practices.
Additional Duties
- Perform other duties as assigned.
Qualifications & Experience
- High school qualification.
- Minimum 2 to 3 years working as a therapist in a salon or spa.
- Brand knowledge of Lycon.
- Up to date knowledge of hair removal practices.