Bartender

Role Overview

Bartender at wasl (Viya), Dubai. Reporting to Head Bartender/Restaurant Manager in the Food & Beverage Service department.

Company Overview

Viya is the UAE's leading golf and hospitality management group, operating championship golf courses, award-winning restaurants, premium leisure facilities, and entertainment concepts. Since launching Emirates Golf Club in 1988, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality, underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio.

Role Purpose

Deliver exceptional beverage service by preparing, presenting, and serving drinks to Dubai Golf standards. Ensure the bar is fully operational, guest-ready, and financially efficient while contributing to an elevated dining and social experience through product knowledge, guest engagement, and professional service.

Key Responsibilities

Bar Operations & Beverage Production

• Perform bar opening and closing procedures to ensure a clean, safe, and organised workspace.
• Prepare beverages according to recipes, portion controls, and Dubai Golf standards.
• Maintain bar mise-en-place, ensuring products, tools, and garnishes are stocked and readily available.
• Keep the bar organised, hygienic, and guest-ready at all times, adhering to HACCP standards.
• Ensure responsible alcohol service and monitor guest consumption levels.
• Maintain accurate spill logs and minimise waste.

Guest Interaction & Experience Enhancement

• Greet guests warmly, acknowledging them by name when possible.
• Build rapport with guests to enhance engagement and encourage return visits.
• Take and deliver beverage orders accurately while anticipating guest needs.
• Address guest feedback or complaints professionally and escalate when necessary.
• Maintain a welcoming atmosphere that reflects Dubai Golf brand standards.

Sales, Revenue Maximisation & Promotions

• Actively upsell beverages, signature cocktails, and food pairings.
• Promote seasonal beverages, new launches, and special offers.
• Demonstrate full product knowledge of spirits, cocktails, wines, beers, and non-alcoholic offerings.
• Identify guest preferences to recommend premium options.
• Support outlet initiatives aimed at increasing average check value.

POS, Cashiering, Inventory & Waste Control

• Operate the POS system accurately for orders and payments.
• Follow Dubai Golf cashiering, cash handling, and control procedures.
• Assist with weekly stock counts, stock requisitions, and storage management.
• Reduce wastage through correct preparation and inventory usage.
• Report discrepancies, shortages, and damaged items immediately.

Team Collaboration, Communication & Cross-Support

• Attend daily briefings and communicate menu changes or promotions.
• Support other service colleagues during peak business periods.
• Assist other outlets and events when scheduled or required.
• Maintain strong working relationships with colleagues and managers.
• Participate in required learning programs, including safety and beverage training.

Organisational & Quality Responsibilities

• Apply awareness of Dubai Golf Mission, Vision and Values.
• Apply the 4 Service Steps throughout serving internal and external customers.
• Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee, or projects.
• Undertake training as a Fire Marshall or First Aider as requested.

IT Security & Compliance

• Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
• Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
• Attend Information Security Awareness sessions conducted by the wasl IT Department.
• Report all Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) immediately to the IT Service Desk.

Qualifications & Experience

• High School Diploma or equivalent qualification.
• Minimum 2 years' experience as a Bartender in a reputable hotel, restaurant, or similar hospitality environment.

Skills & Competencies

• Solid knowledge of beverage preparation, cocktail mixing techniques, wines, spirits, and beverage hygiene standards.
• Excellent communication and listening skills, with confidence in engaging guests.
• Fluency in English, both spoken and written; additional language skills are an advantage.
• Creative mindset with the ability to recommend and upsell beverage options.
• Familiarity with POS systems, stock handling, and basic cash management procedures.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Team player with a positive attitude, adaptability, and willingness to support multiple outlets and events.

Additional Information

Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates. The organisation fosters a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to shared success.