Barista at InterContinental Dubai Marina Hotel & Residences

Role Overview

Barista at InterContinental Dubai Marina Hotel & Residences, operated by IHG Hotels and Resorts, located in Dubai Marina, Dubai.

Company Overview

InterContinental Dubai Marina is a five-star luxury hotel and residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space, and restaurants and bars. The hotel staff represents over 30 languages and countries, weaving together an international five-star presence. IHG Hotels and Resorts is the world's largest family of luxury hotels, shaped by decades of international know-how and local insights, creating warm and sophisticated experiences for guests seeking a richer perspective on the world.

Role Purpose

To prepare and serve exceptional coffee, espresso-based beverages, teas, and specialty drinks while delivering personalized, memorable guest experiences that reflect the luxury standards of InterContinental Dubai Marina and drive repeat business and revenue.

Key Responsibilities

Beverage Preparation & Service

• Prepare and serve a wide range of coffee, espresso-based beverages, teas, and specialty drinks, ensuring exceptional quality and presentation.
• Demonstrate in-depth knowledge of all beverage and food offerings, confidently recommending products tailored to each guest's tastes and preferences.
• Ensure consistency in beverage quality, taste, presentation, and service excellence, reflecting the luxury standards of the hotel.

Guest Experience & Relationship Building

• Deliver exceptional service by building genuine guest relationships, anticipating preferences, and creating memorable experiences that encourage repeat visits.
• Build guest loyalty by recognizing returning guests, remembering preferences where appropriate, and promoting hotel dining experiences, loyalty programs, and special promotions to drive repeat business.

Sales & Promotion

• Actively promote and upsell signature beverages, seasonal offerings, pastries, and other menu items to maximize guest satisfaction and achieve revenue targets.

Equipment & Inventory Management

• Operate and maintain coffee machines, grinders, and barista equipment, ensuring optimal performance and minimizing service interruptions.
• Monitor inventory levels of coffee beans, milk, syrups, and other supplies, proactively communicating replenishment requirements to ensure uninterrupted service.
• Assist with receiving, storing, and rotating stock inventory while adhering to food safety standards.

Compliance & Hygiene

• Comply with all food safety, HACCP, hygiene, and health and safety regulations while consistently maintaining the highest standards of cleanliness and sanitation.

Team Collaboration

• Collaborate closely with the Food and Beverage team to identify opportunities for increased sales, guest engagement, and continuous improvement in service delivery.

Qualifications & Experience

• At least 2–4 years of relevant experience in a similar role, ideally within a high-end environment.
• Exceptional communication skills in English, both verbal and written, to connect with guests and team members.

Skills & Competencies

• Natural, outgoing personality with a passion for delivering excellence in service.
• Ability to work well within a team, supporting colleagues and adapting to a variety of tasks with a positive attitude.

Additional Information

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits including staff discounts, impressive room discounts, and access to some of the best training in the industry.
• Competitive salary that rewards hard work.
• IHG Hotels and Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance.
• Wellbeing support through the myWellbeing framework, committed to supporting health, lifestyle, and workplace wellbeing.