Bar Captain - Holiday Inn & Suites Dubai Science Park

Role Overview

Bar Captain at Holiday Inn & Suites Dubai Science Park, operated by IHG Hotels and Resorts. The property is located in Dubai Science Park, Dubai, and comprises 240 hotel rooms and suites, 84 one-bedroom apartments, food and beverage offerings, and 1026 square meters of meeting and events facilities.

Company Overview

Holiday Inn & Suites Dubai Science Park is part of IHG Hotels and Resorts, a global hotel group committed to delivering True Hospitality for Good. The property is ideally situated in Dubai Science Park, minutes from mega malls, Jumeirah Beaches, major tourist attractions, parks, an auto drome, and five championship golf courses.

Role Purpose

Lead and manage daily bar operations to deliver exceptional guest experiences through the preparation and service of alcoholic and non-alcoholic beverages in accordance with hotel standards. Supervise bar team members, maintain operational excellence, ensure compliance with health, safety, and regulatory requirements, and support the Restaurant and Beverage Management team in achieving departmental goals.

Key Responsibilities

Bar Operations & Service

• Lead and supervise daily bar operations, ensuring all alcoholic and non-alcoholic beverages are prepared and served in accordance with hotel standards, recipes, and presentation guidelines.
• Deliver exceptional guest service by welcoming guests, taking orders accurately, recommending beverages, handling guest concerns professionally, and ensuring a memorable dining experience.
• Operate and maintain bar equipment, ensuring all tools, glassware, and dispensing systems are in excellent working condition and reporting maintenance issues promptly.
• Build strong relationships with guests by actively seeking feedback, recognizing repeat customers, and resolving service concerns in a timely and professional manner.

Team Leadership & Development

• Train, coach, and support bar team members to maintain high service standards, product knowledge, beverage quality, and operational efficiency.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.

Inventory & Cost Control

• Manage inventory and stock control by monitoring beverage levels, conducting stock counts, implementing FIFO procedures, minimizing wastage, and coordinating requisitions to ensure uninterrupted operations.
• Process POS transactions accurately, prepare daily sales reports, support cost control initiatives, and assist in achieving revenue targets through upselling and promotional activities.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer's specifications.

Health, Safety & Compliance

• Maintain the highest standards of cleanliness, hygiene, and food safety by ensuring the bar area, equipment, and storage spaces comply with Dubai Municipality and hotel requirements.
• Use safe manual handling techniques, practice safe work habits following IHG Health, Safety and Environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment.
• Ensure compliance with all hotel policies, beverage licensing regulations, safety procedures, and responsible service standards while maintaining a safe working environment.
• Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your supervisor or the Manager on Duty and record on the appropriate Accident Report form immediately following accident.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your supervisor and record on appropriate maintenance report form.
• Be fully conversant with departmental fire and evacuation procedures.
• Maintain procedures to minimize our impact on the environment and prevent pollution.

General Administration

• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook, department procedure manuals, and company policy manuals.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Perform any other reasonable request within your range of competence as required by your supervisor or Hotel Management.

Qualifications & Experience

• Minimum 2–3 years of experience in a Bar Captain, Senior Bartender, or similar supervisory role within a 4- or 5-star hotel, upscale restaurant, or high-volume bar.
• Strong knowledge of alcoholic and non-alcoholic beverages, cocktail preparation, bar operations, stock control, and responsible alcohol service.
• Good understanding of hygiene, food safety, and Dubai/UAE hospitality regulations.

Skills & Competencies

• Proven leadership skills with the ability to train, motivate, and supervise bar team members while maintaining excellent service standards.
• Excellent communication and guest service skills, with the ability to handle guest requests, complaints, and upselling opportunities professionally.
• Proficiency in POS systems and basic inventory management.
• True Attitude: caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you.
• True Listening: focusing on what your guest is saying, picking up on body language, and understanding what the guest wants and needs.
• True Responsiveness: providing guests with what they need in a timely and caring manner.

Additional Information

• Competitive salary and benefits package.
• Membership in the global IHG family with access to training and development programs.
• Part of a team that values trust, support, doing the right thing, and welcoming different perspectives.