Bancatakaful Portfolio Manager

Role Overview

Bancatakaful Portfolio Manager at ADIB, based in Abu Dhabi.

Role Purpose

To manage and grow the Bancatakaful product portfolio by driving performance monitoring, governance, and risk control, ensuring strong management reporting, SLA oversight of Takaful Providers, audit readiness, and continuous improvement through product and process gap assessments.

Key Responsibilities

Portfolio Management

• Manage the Bancatakaful product portfolio end-to-end, including performance tracking and ongoing monitoring against targets (penetration, persistency, claims ratio, revenue per branch).
• Build and manage a portfolio performance dashboard with leading and lagging indicators, surfacing emerging risks before they become reportable issues.
• Support budget and forecast inputs for the Bancatakaful portfolio, including variance commentary for management reviews.

Governance & Risk Management

• Manage and monitor Takaful Provider agent sales teams.
• Manage the performance of Takaful Providers and operational partners, escalating breaches and driving corrective action through structured governance forums.
• Manage the department's RCSA, KRIs and BCM.

Operations & Team Management

• Manage activities of portfolio and ADIB MIS team members.
• Manage department training plans, including scheduling, tracking completion, maintaining records, and identifying skill gaps for upskilling.

Reporting & Analytics

• Prepare business review decks and other management reporting for senior leadership, translating raw portfolio data into clear, decision-ready insights.

Product & Process Improvement

• Perform regular product and process gap assessments, identifying improvement opportunities and supporting implementation of fixes.
• Support new product launches and product reviews, including documentation, testing, and stakeholder coordination across the bank and Takaful Provider partners.

Audit & Compliance

• Handle internal, external, and regulatory audits, including coordinating evidence collection, responses, and closure of findings within agreed timelines.

Ad Hoc Responsibilities

• Perform any other ad hoc responsibilities assigned by management.

Skills & Competencies

• Detailed understanding of Takaful and Insurance products.
• Proficiency in MS Excel and PowerPoint for management reporting and business review decks.
• Experience with RCSA frameworks, audit processes, and BCM/BCP methodology.
• Problem-solving skills, particularly for product and process gap analysis.
• Teamwork and project management skills, with the ability to work independently.
• Effective communication, interpersonal, and stakeholder management skills.
• Time management skills and ability to work under pressure across multiple parallel deliverables.