Job description
Role Overview
Associate - Site Merchandising at Chalhoub Group, a leading luxury retailer operating across the Middle East with a presence in LATAM.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a curated portfolio of over 10 owned brands and distribution expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. It employs over 16,000 talented professionals across eight countries in the Middle East and operates The Greenhouse, an innovation hub, incubator, and accelerator for startups and emerging businesses. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
To optimize the online product experience and ensure seamless omnichannel merchandising by managing product data, website presentation, stock visibility, and cross-functional coordination between purchasing, marketing, and logistics teams.
Key Responsibilities
Product Management
- Manage, create, and remove categories and collections on the website.
- Ensure consistency of product SKUs and labels with ERP systems.
- Liaise with the purchasing team for new product launches in line with all stores.
- Liaise with the commercial team for new brands listing.
- Manage the launch of products, including content requests from brands and stock requests from the purchasing team.
- Ensure all promotions are active online, including discount promotions, GWP, and PWP by country.
Merchandising on Site
- Utilize sales and customer analytics to decide how products should be displayed online to maximize sales.
- Guarantee optimum brand presentation in homepages, landing pages, and product descriptions.
- Optimize product assortment by best sellers, unsung heroes, and new launches to drive sales.
- Update filters and main menu navigation.
- Update homepage banners and content to guide customers to current promotions, newness, product recommendations, and best sellers.
- Optimize product pages including product imagery, monitoring reviews, cross-sells and upsells, and product page special offer banners.
- Optimize the catalogue to increase conversion rates.
Stock Management
- Monitor stock levels to avoid out-of-stock issues during peak season.
Coordination
- Work with purchase coordinators to ensure products used in marketing campaigns are online in time.
- Share product links and align with CRM for communications.
- Notify marketing and content team of new brand arrivals for photography so content is ready to launch with brands online.
- Communicate brand updates and website changes with the team.
Reporting
- Analyze and report on best sellers by week, month, country, categories, and brands.
Qualifications & Experience
- Proficiency in Microsoft Excel and experience with reporting tools such as Google Analytics.
- Good understanding and experience using CMS systems, for example SFCC, with ability to problem solve.
- Understanding of website fundamentals.
Skills & Competencies
- Strong analytical skills.
- Detail-oriented with strong attention to detail to ensure product data integrity and website QC.
- Ability to collaborate effectively with cross-functional teams, including buying, marketing, logistics, and product.
Additional Information
- Competitive benefits package including healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.
- Learning and development opportunities and exposure to different assignments within the role or through internal mobility.
- Diverse career paths available.
- Chalhoub Group is committed to equal opportunity for all applicants without regard to gender, age, race, religion, national origin, or disability status.