Associate IT Customer support – UAE Nationals

Role Overview

Associate IT Customer Support position at KBR, located in Abu Dhabi with required travel to Dubai 2-3 times per month as per business requirement. Full-time role for UAE Nationals only.

Company Overview

KBR is a team of teams delivering future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives while achieving sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle, including world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.

Role Purpose

The Associate IT Customer Support role provides first-level technical support to end users, troubleshooting hardware, software, network, and system-related issues while ensuring excellent customer service and timely resolution of incidents.

Key Responsibilities

Technical Support & Troubleshooting

• Provide technical support to internal users of desktop applications and hardware.
• Answer questions related to procedures, transactions, system status, and interacting with network services.
• Partner with application developers to restore service, usability, and identify problems.
• Assist in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.

Desktop & Hardware Operations

• Complete desktop configuration to end users.
• Deliver and install desktop assets.
• Build, image, and configure PCs for deployment.
• Assist in moving users between office locations.
• Manage physical movement of hardware equipment into and out of storerooms and around the office.

Incident Management & Compliance

• Provide Desktop Incident Management support.
• Follow KBR IT processes at all times.
• Follow Health & Safety regulations at all times.

Qualifications & Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 0-2 years of IT support or customer service experience.

Skills & Competencies

• Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Team-oriented with a willingness to learn.
• Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
• Experience in IT Help Desk, Service Desk, or Customer Support roles is preferred.
• Knowledge of ITIL processes and best practices is preferred.
• Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus.

Additional Information

• Employment Type: Full-time.
• Work Week: Sunday – Thursday.
• Required to travel to Dubai 2-3 times per month as per business requirement.