Job description
Role Overview
Assistant Store Manager at Splash Qatar, part of the Landmark Group.
Company Overview
Landmark Group is a global retail and hospitality entity founded in 1973, now operating over 2200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. Splash, founded in Sharjah in 1993, is the Middle East's largest fashion retailer and part of the Landmark Group. Splash operates 200+ stores across 14+ countries with 4000+ employees and offers an extensive collection of clothing for men, women, and teens, as well as international brands including Kappa, Lee Cooper, Ecko Unltd, Starter, and Ulla Popkins. The brand is committed to becoming a 100% sustainable brand, adopting eco-friendly practices across all business areas, from raw material procurement to biodegradable packaging.
Role Purpose
The Assistant Store Manager supports the Shop Manager in all operational and commercial aspects of store performance, assumes full management responsibility during the Manager's absence, and drives customer service excellence, sales maximization, and high standards of visual merchandising and staff development.
Key Responsibilities
Store Management
- Assume all responsibilities of Shop Manager during absence and jointly control and direct store management in presence of Shop Manager.
Customer Service & Sales
- Ensure customer service and sales take priority over administrative tasks.
- Exhibit and promote high standards of internal customer care.
- Maximize all sales opportunities through effective use of promotional and marketing opportunities.
Customer Complaints & Feedback
- Monitor handling of customer complaints in line with Company policy.
- Seek regular feedback from customers.
Staff Development & Training
- Carry out regular and relevant in-store training and audits.
- Enroll staff on relevant Learning and Development courses.
Visual Merchandising & Store Standards
- Maintain high standards of visual appearance throughout the store, including all non-retail areas.
- Maintain window and in-store displays to a high standard in line with merchandising guidelines.
Qualifications & Experience
- Graduate or Bachelor's degree from any stream.
Skills & Competencies
- Good knowledge of retail processes and retail industry.
- Good knowledge of merchandising, stock management, and inventory processes.
- Result orientation.
- Teamwork and collaboration.
- Communication skills.
- Proactiveness and flexibility.