Assistant Retail Manager

Role Overview

Assistant Retail Manager at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. Located 50 miles from Dubai International Airport in Ras Al Khaimah, the resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. The resort will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Support retail operations across a luxury integrated resort environment, supervising team members to deliver exceptional customer service, achieve sales targets, and maintain Wynn's brand standards.

Key Responsibilities

Store Operations & Retail Management

• Support the Store Operations Manager in overseeing all aspects of retail operations
• Ensure product displays and store presentation align with Wynn's luxury standards and seasonal themes
• Maintain store cleanliness, organization, and compliance with health and safety regulations

Team Leadership & Customer Service

• Supervise and motivate team members to deliver outstanding customer service and achieve sales targets
• Participate in staff training, scheduling, and performance evaluations
• Handle customer inquiries, feedback, and complaints with professionalism and discretion

Inventory & Procurement

• Monitor inventory levels, manage stock replenishment, and coordinate with procurement teams

Reporting & Analysis

• Assist in preparing sales reports, tracking performance metrics, and analyzing trends

Marketing & Brand

• Implement promotional strategies and support marketing initiatives
• Uphold Wynn's brand values and ensure a refined, welcoming atmosphere for all guests

Qualifications & Experience

• Bachelor's degree in Retail Management, Business Administration, or a related field
• Minimum 3–5 years of experience in luxury retail or hospitality
• At least 1 year in a supervisory role

Skills & Competencies

• Strong leadership and team development skills
• Excellent communication, interpersonal, and customer service abilities
• Proficiency in retail POS systems and inventory management software
• High attention to detail and commitment to brand excellence

Additional Information

• Ability to work flexible hours, including weekends and holidays
• Salary paid in Dirhams (AED), the local currency of the UAE
• Excellent leave policy
• Healthcare package
• Incentive programs
• Other colleague benefits