Assistant Relationship Manager - Mortgage.Injaz - RBG - Mortgages.Retail Banking Group

Role Overview

Assistant Relationship Manager – Mortgage with Injaz, part of the Retail Banking Group at Mashreq, based in the United Arab Emirates.

Role Purpose

Acquire high net worth mortgage customers and drive mortgage business development across targeted segments, real estate partners, and approved mortgage brokers while maintaining compliance with all bank policies and regulatory requirements.

Key Responsibilities

Sales & Customer Acquisition

• Acquire high net worth mortgage customers for the bank.
• Consistently exceed monthly KPI targets and achieve monthly sales targets in the financial year.
• Lead mortgage business development initiatives within targeted segments, real estate partners, and approved mortgage brokers.
• Develop business in residential and commercial developments.

Compliance & Regulatory

• Adhere to all policies regarding KYC/AML as set out by the bank from time to time.
• Ensure control requirements of the business are adhered to in line with bank policies to ensure quality growth in business.
• Participate in mandatory compliance and fraud trainings.

Product Knowledge & Accreditation

• Be fully accredited for selling mortgages and Islamic solutions.
• Maintain professional, technical, and product knowledge by attending various trainings and sales workshops as guided by management.

Operations & Reporting

• Record all sales activities in Daily Sales Reports.
• Update CRM for leads and contacts.
• Follow market intelligence including internal needs and competitor activity.

Team Engagement

• Participate in all team activities including morning huddles, training and coaching, Lean and rewards celebrations.