Assistant Parts Advisor

Role Overview

Assistant Parts Advisor at Ali & Sons Holding LLC, Automotive Division.

Company Overview

Ali & Sons works with prestigious, globally recognized automotive brands as a distribution agent. The company operates high-tech showrooms and provides world-leading after-sales support and comprehensive customer guidance throughout the buying process. For many of its automotive clients, Ali & Sons is the sole distribution agent in the UAE.

Role Purpose

Support the parts sales team in delivering excellent customer service, managing inventory control, and ensuring smooth daily operations in a dynamic automotive environment.

Key Responsibilities

Customer Service & Sales

• Greet customers and assist with identifying part numbers, prices, and availability.
• Provide product knowledge and usage guidance to customers and technicians.
• Prepare parts quotations and delivery orders.
• Issue sales invoices.

Inventory & Operations

• Maintain accurate sales and inventory records.
• Assist in loss sales reporting.
• Operate computerized inventory and ordering systems.
• Coordinate with the inventory team for order follow-up and timely part delivery.
• Keep the work area clean and organized.

Policies & Administration

• Support credit terms and follow up with dealers in accordance with sales policies.
• Learn and apply return, warranty, and delivery policies.

Visual Merchandising

• Assist in designing parts and accessories displays.

Qualifications & Experience

• Diploma or Certification in Material Management or equivalent.
• Minimum 2 years in a similar role within automotive parts sales.

Skills & Competencies

• Proficient in computerized warehouse and inventory systems.
• Strong communication and customer service skills.
• Familiarity with telephone etiquette and standard computer tools.
• Fluency in English required.
• Arabic preferred.