Job description
Role Overview
Assistant Outlet Manager at Anantara The Palm Dubai Resort. Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, located in Dubai.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand, rooted in Thai culture with an intrinsic sense of authentic hospitality. The brand name is inspired by the Sanskrit word meaning 'without end', embodying freedom, movement, and harmony. Anantara operates across the world in some of the world's most captivating locales, from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
Oversee the daily operations of the outlet, ensuring exceptional guest experiences, operational efficiency, and profitability in line with Anantara standards while supporting departmental financial objectives and fostering a high-performance culture.
Key Responsibilities
Operations & Guest Experience
- Oversee the daily operations of the outlet, ensuring exceptional guest experiences, operational efficiency, and profitability in line with Anantara standards.
- Forecast business levels and plan staffing requirements to ensure efficient operations and optimal service delivery.
- Ensure compliance with all brand standards, Standard Operating Procedures (SOPs), health, safety, hygiene, and sanitation requirements.
- Lead by example through a hands-on management style, creating a positive work environment and motivating the team to achieve operational excellence.
Financial Management
- Support the achievement of departmental financial objectives through effective budgeting, revenue generation, cost control, and productivity management.
- Manage scheduling, attendance, and labour costs while maintaining appropriate staffing levels.
Team Leadership & Development
- Lead, coach, mentor, and develop managers, supervisors, and team members, promoting a high-performance culture and effective succession planning.
- Partner with the Learning & Development team to identify training needs, deliver departmental training, and foster continuous learning and development.
Asset & Facilities Management
- Oversee the maintenance and proper use of departmental assets, equipment, and facilities, coordinating preventative maintenance where required.
Guest Loyalty & Brand Initiatives
- Promote guest loyalty programmes and ensure team members actively support brand initiatives to enhance the guest experience.
Cross-Departmental Collaboration
- Foster strong collaboration and communication with all hotel departments, particularly Banqueting and Events, to ensure seamless service delivery.
Qualifications & Experience
No specific qualifications or experience requirements are stated in the source material.
Skills & Competencies
No specific skills or competencies are stated in the source material.
Additional Information
No contract type, travel, shift pattern, or benefits information is provided in the source material.