Assistant Operations Manager-Security Services Account Management

Role Overview

Assistant Operations Manager – Security Services Account Management at Transguard Group, Headquarters, DAFZA, Dubai Airport Freezone.

Role Purpose

To manage and operate an allocated subsection of the TGSS division, serving as a bridge between the management team and site teams. The role combines day-to-day operational responsibilities—including customer meetings, site visits, staff management, and administrative tasks—with the delivery of outstanding customer service and achievement of company mission and goals.

Key Responsibilities

Financial Management

• Log continuous improvements that translate into cost savings for the company.
• Manage financial elements as directed by the wider operations team.
• Provide support to site-based staff on financial queries.
• Support and participate in the development and implementation of departmental goals and objectives.

Customer Service & Stakeholder Relations

• Respond to customer queries efficiently and within agreed KPI, SLA, and SOP timescales.
• Strive to exceed customer and client expectations.
• Support the daily activities of the Operations Center to assure the highest levels of response times and customer service.
• Maintain high standard levels while operating TGSS vehicles and adhere to UAE driving rules and regulations.

Operations & Process Management

• Own specific trackers and administrative elements including Time and Attendance, Payroll, and Equipment Audit Trackers.
• Meet all requests within agreed timescales.
• Interface regularly with the Security Operations Center; support management and control processes for all operational areas.
• Audit contract performance on site.
• Highlight any issues and assist in rectifying them within a specified time period, liaising with SOC and contract management team.
• Help ensure that expected standards are adhered to at all times.
• Support the implementation and maintenance of all procedures involving operational areas.
• Assist in implementing and maintaining all required administrative procedures and policies in line with divisional needs.
• Oversee the work carried out by the site team to ensure all client requirements are being met.
• Conduct Tool Box Talks at sites and ensure supervisors and senior supervisors carry these out.
• Ensure all records relating to disciplinary action and incident reports are collated and referenced.

Continuous Improvement

• Report site-specific improvements as directed or suggested.
• Ensure Continuous Improvement initiatives are met and CI targets are achieved.

Qualifications & Experience

• 5 years of relevant experience.
• Bachelor's degree.
• Security Services experience.

Additional Information

• Must hold a valid UAE Driving License.
• Mobile and remote working as required.