Assistant Manager - Office Services & Mail Room

Role Overview

Assistant Manager - Office Services & Mail Room at Wynn Al Marjan Island. This is an on-site leadership position based at the hotel's office services and mail room operations.

Role Purpose

Oversee daily operations of office services and mail room functions, ensuring efficient processing, delivery and management of all incoming and outgoing mail, packages, and administrative services for the resort.

Key Responsibilities

Operations Management

• Lead mail room operations and office services delivery daily.
• Manage inventory of office supplies and maintain adequate stock levels.
• Ensure all mail, parcels and packages are sorted, tracked and delivered promptly.
• Oversee mailroom equipment and coordinate maintenance.
• Establish operational procedures to ensure quality and consistency.
• Monitor daily workflows and optimize processes for efficiency.

Team Management

• Supervise mailroom and office services staff.
• Provide training, coaching and performance management to team members.
• Assign and prioritize work tasks for the team.
• Foster a professional and productive work environment.

Compliance & Standards

• Maintain compliance with company policies and procedures.
• Ensure safety and security protocols are followed in mail handling and delivery.
• Monitor adherence to service standards and quality benchmarks.
• Implement corrective actions when standards are not met.

Coordination & Communication

• Partner with other departments to understand their office services needs.
• Communicate operational updates to management.
• Coordinate with external courier and delivery services.
• Resolve escalated issues and complaints from internal stakeholders.

Qualifications & Experience

• Proven experience in office services, mail room operations, or similar administrative leadership role.
• Minimum 2-3 years of supervisory or management experience.
• Experience in hospitality or resort operations preferred.

Skills & Competencies

• Strong organizational and time management abilities.
• Problem-solving and decision-making skills.
• Communication and interpersonal skills.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Leadership and team motivation skills.

Additional Information

• Full details are available on the employer's original posting.