Assistant Manager - IT Operations

Role Overview

Assistant Manager – IT Operations at Six Flags Qiddiya City and Aquarabia. The role oversees daily IT operations to ensure the stability, security, and efficiency of all technology platforms supporting park operations in a fast-paced, operational environment.

Role Purpose

To manage IT staff, coordinate technical support, and resolve hardware, software, and system issues while maintaining system performance and implementing IT security protocols in a 24/7 operational business. This role plays a critical part in supporting large-scale entertainment operations by delivering reliable IT services, managing IT projects, ensuring compliance with policies and standards, and working closely with senior IT leadership, business stakeholders, and external vendors.

Key Responsibilities

Operations & Infrastructure

• Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements.
• Monitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructure.
• Support operational environments requiring shift work, including nights, weekends, and public holidays.
• Coordinate hardware and software installations, upgrades, and lifecycle management.
• Support and maintain POS systems critical to park, retail, and hospitality operations.

Security & Compliance

• Implement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backups.
• Develop, implement, and enforce IT policies and procedures aligned with business and compliance requirements.
• Conduct regular IT audits to identify improvement opportunities and ensure compliance with industry standards.

IT Service Delivery

• Manage IT service desk operations, ensuring timely and effective resolution of incidents and service requests.
• Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance.
• Collaborate with vendors and service providers to ensure timely delivery of IT services and solutions.

Projects & Documentation

• Support IT projects such as infrastructure upgrades, system migrations, and new technology implementations.
• Maintain accurate IT documentation, including system configurations, user guides, and network diagrams.

Team Leadership & Reporting

• Manage, mentor, and develop IT Operations team members to ensure high performance and accountability.
• Prepare reports on IT performance, incidents, and system utilization for senior management decision-making.

Organizational Commitment

• Comply with Six Flags Qiddiya City's code of conduct and ethics.
• Promote the organization's vision, mission, values, and desired behaviors.
• Support and promote Six Flags Qiddiya City's culture.
• Adhere to company rules and regulations.
• Perform assigned tasks to support organizational objectives.
• Share knowledge with team members and actively support their development.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 4 years of experience in IT Operations.
• Experience within entertainment, hospitality, retail, or large-scale operational environments is highly preferred.
• Proven experience supporting operational IT environments, including shift work, night shifts, weekends, and public holidays.

Skills & Competencies

• Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration.
• Hands-on experience supporting POS systems.
• Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions.
• Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements.
• Familiarity with ITSM tools, with ServiceNow preferred.
• Demonstrated ability to manage, mentor, and develop IT Operations team members.
• Strong problem-solving and decision-making skills.
• High sense of ownership and accountability.
• Strong communication skills with the ability to engage effectively with business stakeholders.
• Excellent organizational skills with the ability to manage multiple priorities under pressure.
• Self-Actualization & Fulfilment (Advanced proficiency).
• Team Synergy & Development (Advanced proficiency).
• Entrepreneurial Mindset & Drive (Advanced proficiency).
• Business Acumen & Diligence (Advanced proficiency).

Additional Information

• Fluent in English required.
• Position requires shift-based operations, including nights, weekends, and public holidays.