Assistant Manager-Facilities Management Hard Services

Role Overview

Assistant Manager - Facilities Management Hard Services at Transguard Group, based in Dubai.

Role Purpose

Support the Facilities Manager and clients in day-to-day operational management of all FM services, ensuring the facility remains fully maintained, functional, and safe. Oversee maintenance activities, coordinate with vendors and contractors, manage housekeeping and soft services, ensure compliance with safety guidelines, and implement facility projects.

Key Responsibilities

Financial Management

• Prepare monthly reports with operational data to support review of contract financial performance.
• Ensure FM services are delivered as per sold solution manpower resources only.
• Explore further business opportunities with the client.
• Manage team structure and develop it as required to ensure operations run smoothly and within budget.
• Identify and record continuous improvement initiatives for process or cost improvement.
• Manage project service delivery performance and ensure SLA/KPI compliance.
• Add value to the client's business by presenting initiatives that drive down costs or proposing initiatives aligned with their business goals.
• Deliver FM services in line with agreed contractual SLA/KPIs to ensure no penalties and deductions.

Stakeholder & Customer Management

• Work with the AFM/Engineers/Supervisors to devise and conduct induction and continuation training for new staff before they assume responsibilities; produce training packages and record all training in staff personnel files.
• Plan all transport and accommodation requirements in advance of contract start dates through close liaison with the transport/accommodation division.
• Ensure all service level agreements within the contract scope of works are maintained through monthly monitoring using client evaluation forms; escalate problems or issues to senior management if support is required.
• Procure materials, services, and projects in close coordination with the procurement team while strictly following procurement policies.
• Manage Specialist Services contractors and vendors within Transguard Group scope or as managing agent.
• Ensure all contract staff sickness, absence, and holidays are reported in adherence with company policies and procedures.
• Liaise with clients and customers on a regular basis to ensure the highest standards are achieved and maintained to exceed customer expectations.
• Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure smooth contract running.
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding quality of service.

Operations & Process Management

• Manage contract service delivery as per best industry practices, international FM standards, and compliance with local statutory guidelines.
• Execute project planning from mobilization stage through demobilization.
• Order project equipment and machinery.
• Conduct regular communication meetings with clients.
• Arrange and control local order purchases.
• Monitor and visit contract teams at regular intervals.
• Conduct monthly review of the account with the Line Manager.
• Monitor resource utilization to ensure the right number and talent are available for delivering service as agreed contractually.
• Work with other Managers, attend client meetings as required, and assist Facility/Account Managers in obtaining correct pricing for services during preparation of new client and customer business proposals.
• Prepare monthly staff meetings and daily/weekly briefings with Managers and team Coordinators/Senior Supervisors.
• Carry out monthly site visits and provide necessary feedback to Managers and team supervisors.
• Create and monitor assigned contract SLAs and ensure alignment to service delivery and client expectations.
• Monitor and control execution of maintenance contracts, review preventive and corrective maintenance programs, and supervise implementation through employee report reviews.
• Ensure timely raising of invoices in coordination with central Admin and Finance Teams.

Innovation & Sustainability

• Execute energy management projects on the contract by identifying improvement opportunities and seeking guidance from the energy manager.

Qualifications & Experience

• 7+ years of experience in Facility Management in a managerial position.
• Bachelor's degree in engineering or equivalent degree in facilities management.
• Experience in people management.
• Proven project management skills.
• Proven experience leading continuous improvement projects with commercial and contract awareness.

Skills & Competencies

• Good influencing skills.

Additional Information

• UAE driving license required.