Assistant Manager-Billing Operations

Role Overview

Assistant Manager – Billing Operations at Transguard Group, located in DAFZA, Dubai Airport Free Zone.

Role Purpose

Manage billing operations for assigned Business Units while supervising a team and directly raising invoices for select BUs. Ensure accurate, timely, and contract-compliant billing through robust process controls, effective team management, and operational continuity. Drive standardization, automation, and digital initiatives to enhance efficiency and overall billing performance.

Key Responsibilities

Financial

• Contribute to continuous improvement initiatives delivering hard and soft savings through process improvements.
• Monitor and reduce unbilled revenue exceeding 30 days across assigned Business Units.
• Improve billing accuracy, maintain credit note percentage within targets, and drive initiatives to reduce billing errors.

Process

• Oversee billing activities across multiple Business Units, ensuring compliance with contractual terms.
• Ensure invoice accuracy and completeness through effective review and control mechanisms.
• Standardize billing processes, templates, and controls across teams.
• Monitor billing cycles and ensure timely completion in line with Time to Invoice and SLA targets.
• Maintain governance over billing master data, including rate cards in Oracle and MS Excel.
• Supervise team billing activities while directly managing invoice preparation for assigned Business Units.

Customer Management

• Ensure accuracy and quality of billing outputs through effective controls and transparency.
• Track contractual changes and ensure timely updates to billing conditions.
• Act as the first point of escalation for assigned Business Units, ensuring timely resolution of client and internal queries.
• Prepare and manage weekly and monthly reporting deliverables, ensuring accuracy, timeliness, and alignment with stakeholder requirements.

Innovation

• Drive process improvements and automation initiatives to reduce manual effort.
• Lead implementation of system-driven billing solutions and enhancements.
• Identify and recommend opportunities to improve efficiency, accuracy, and turnaround times.

People Management

• Lead and manage a team of Senior Officers and Officers, ensuring effective workload allocation and resource optimization.
• Oversee team performance, conduct reviews, and drive capability development.
• Manage leave planning and ensure contingency coverage to maintain uninterrupted operations.

Qualifications & Experience

• Bachelor's degree or BCom preferred.
• Proven experience in billing and invoicing within a structured work environment, including end-to-end billing operations.
• Strong hands-on experience managing billing activities across multiple Business Units, including exposure to team leadership responsibilities.
• Demonstrated experience in driving automation initiatives and process improvements.

Skills & Competencies

• Advanced proficiency in MS Office, particularly Excel, including large dataset handling, advanced formulas, and reporting.
• Proficiency in Oracle ERP and billing systems.
• Strong understanding of commercial contracts and billing structures.
• Strong leadership and stakeholder management skills.
• Strong communication skills with proficiency in English.