Assistant - Manager 1

Role Overview

Assistant Manager 1 with Kout Food Group. This is a fast-paced restaurant operations role supporting the Restaurant Manager in day-to-day service delivery, team leadership, and business performance.

Role Purpose

Assist the Restaurant Manager in overseeing daily operations, ensuring high customer satisfaction, managing staff, and maintaining quality food and service standards. Foster a positive and productive work environment and drive business success.

Key Responsibilities

Operational Management

• Assist in managing daily restaurant operations, including opening and closing procedures.
• Maintain inventory management systems and processes.
• Maintain cleanliness and safety standards throughout the facility.

Team Leadership

• Assist in hiring, training, supervising, and motivating team members.
• Ensure team members provide exceptional customer service and adhere to company policies.

Customer Service

• Ensure high levels of customer satisfaction by responding to complaints and resolving issues.
• Create and maintain a welcoming environment for guests.

Financial Performance

• Monitor labor costs, food costs, and operational budgets.
• Help achieve revenue targets by ensuring efficient service.
• Maximize sales opportunities.

Health & Safety Compliance

• Ensure compliance with health and safety regulations and food safety standards.
• Ensure compliance with company policies.
• Verify all equipment and facilities are properly maintained and safe to use.

Stock & Inventory Control

• Monitor stock levels and place orders to ensure proper stocking of food and supplies.
• Minimize waste while maintaining adequate inventory.

Staff Scheduling

• Assist in creating and managing employee schedules.
• Ensure appropriate staffing levels during peak times.
• Control labor costs through scheduling efficiency.

Performance Monitoring

• Track and report on key performance indicators (KPIs) related to service quality, sales, and employee performance.
• Provide feedback and coaching to team members for improvement.

Promotions & Marketing

• Assist with local marketing efforts and promotions.
• Drive business and increase customer engagement.

Qualifications & Experience

• Previous experience in a supervisory or managerial role in the fast food or hospitality industry is preferred.
• Knowledge of food safety and hygiene standards.

Skills & Competencies

• Strong leadership and communication skills.
• Ability to manage a high-energy, fast-paced environment.
• Excellent customer service and conflict resolution skills.
• Basic understanding of financial management, including cost control and budgeting.

Additional Information

• Flexibility to work a variety of shifts, including nights, weekends, and holidays.