Job description
Role Overview
Assistant Front Office Manager at Anantara The Palm Dubai Resort, a global luxury hotel and resort brand rooted in Thai culture.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand, rooted in Thai culture with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', the brand spirit embodies freedom, movement, and harmony. The company has expanded across the world, welcoming guests in captivating locales ranging from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
The Assistant Front Office Manager supports the Front Office team's operations, training, and performance to maximize service quality, guest satisfaction, and revenue opportunities. The role ensures adherence to Standard Operating Procedures, develops team capability, and manages daily guest interactions and departmental coordination.
Key Responsibilities
Planning and Organizing
- Assist in the preparation of the Front Office team budget.
- Plan and implement training plans for all Front Office team members.
- Conduct regular associate training and monitor its success, covering both IT systems and guest-service procedures.
- Maintain full knowledge of the Property Management and Call Centre computer systems.
Operations
- Supervise the functioning of all departmental team members and facilities.
- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
- Ensure that all Standard Operating Procedures are being adhered to by training all team members and monitoring their performance.
- Capture best current practice in new Local Standard Operating Procedures relating to front office operation.
- Drive the implementation of all sales and promotional programmes of the hotel.
- Take personal responsibility for driving upselling within the property.
- Monitor daily arrivals and action as appropriate for any VIP or special request.
- Liaise with housekeeping, room service and guest relations where necessary to complete actions.
- Develop and maintain a motivational working environment within the department.
- Provide coaching, counselling, support and guidance to associates as required.
- Ensure associates are up-to-date with current information and data of hotel products and services, including room types, rates, features and facilities, food and beverage outlets and promotions, spa and health club, and other services and facilities.
- Conduct regular room and floor inspections to ensure quality standards.
- Complete necessary Engineering Job Orders or housekeeping cleaning requests and monitor the results.
- Provide assistance to local representatives of tour operators and travel agencies.