Assistant Banquet Manager (Female)

Role Overview

Assistant Banquet Manager at Al Najada Doha Hotel by Tivoli, located in Doha. The role supports the Banquet Manager in planning, coordinating, and overseeing banquet and event operations to ensure exceptional guest experiences.

Company Overview

Tivoli Hotels & Resorts is a collection of luxury hotels and resorts located in idyllic beaches and cosmopolitan locations across Europe, the Middle East, Brazil, and Asia. Founded in 1933, Tivoli's heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality.

Role Purpose

The Assistant Banquet Manager supervises banquet staff, maintains service standards, coordinates with other departments, and ensures the successful execution of events such as weddings, conferences, corporate functions, and social gatherings.

Key Responsibilities

Event Operations

• Assist in the planning and execution of banquet events according to client requirements and company standards.
• Coordinate event setup, service, and breakdown activities.
• Ensure banquet rooms are prepared according to event orders and specifications.
• Monitor event progress and address operational issues promptly.

Team Supervision

• Supervise banquet staff during events and daily operations.
• Assist with staff scheduling, training, and performance management.
• Conduct pre-event briefings to communicate event details and service expectations.
• Ensure team members adhere to grooming, hygiene, and safety standards.

Guest Service

• Deliver exceptional customer service and respond to guest requests professionally.
• Handle guest complaints and resolve issues efficiently.
• Maintain strong relationships with clients and event organizers during functions.

Coordination & Communication

• Liaise with kitchen, stewarding, housekeeping, engineering, and sales teams to ensure smooth event execution.
• Review banquet event orders (BEOs) and communicate requirements to relevant departments.
• Participate in event planning meetings and operational briefings.

Financial & Administrative Duties

• Monitor banquet labor costs and operational expenses.
• Assist in inventory control of banquet equipment, linens, and supplies.
• Support billing verification and event documentation.
• Ensure compliance with company policies and budget guidelines.

Health, Safety & Compliance

• Ensure compliance with food safety, hygiene, and workplace safety regulations.
• Maintain cleanliness and organization of banquet facilities.
• Report maintenance issues and safety concerns promptly.

Qualifications & Experience

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• 2–5 years of experience in banquet operations, food & beverage service, or event management.
• Previous supervisory experience preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with problem-solving skills.
• Ability to work under pressure and manage multiple events simultaneously.
• Knowledge of banquet service standards and event operations.
• Proficiency in MS Office and hospitality management systems.
• Strong organizational and time-management skills.

Additional Information

• Flexible schedule including evenings, weekends, and public holidays.
• Ability to stand and walk for extended periods.
• May be required to lift and move banquet equipment within safe handling limits.