Area Manager

Role Overview

Area Manager at Majid Al Futtaim, MAF Retail Head Office, UAE. The Area Manager provides accountable leadership across a defined group of stores, ensuring that Store Managers and their teams deliver consistent commercial performance, operational excellence and superior customer experience.

Role Purpose

The role holder owns area-level P&L delivery, drives sales, margin, waste and cost performance, and ensures disciplined execution of merchandising standards with a strong focus on product freshness, availability, hygiene, food safety and service quality.

Key Responsibilities

Leadership & Store Management

• Lead, coach and hold Store Managers accountable for area priorities, balanced scorecard targets and execution standards.
• Translate country and division plans into clear store actions covering commercial, operational, people and customer priorities.
• Maintain leadership visibility through store visits, performance reviews and timely follow-up on gaps and risks.
• Build a culture of ownership, compliance, collaboration and continuous improvement across the area.
• Build Store Manager capability through clear objectives, regular coaching, feedback and performance conversations.
• Manage performance and PIPs appropriately, with clear expectations, documentation, timelines and close coaching.

Financial Performance & P&L

• Own area P&L delivery, including sales, margin, waste, shrinkage, staff cost, operating expenses and profitability.

Merchandising & Operations

• Ensure stores execute merchandising, promotions, assortment, availability, inventory and display standards.
• Drive freshness across fresh food and short-life categories through rotation, date-code control, replenishment discipline and waste reduction.

Performance Management & Improvement

• Use commercial, stock, margin, shrinkage and customer data to identify gaps and agree corrective actions.
• Drive engagement and motivation by ensuring frontliners are listened to, supported and followed up with action.

Qualifications & Experience

• Bachelor's degree in Business, Management, Retail Management or a related field.
• Minimum 8 years of retail experience, including at least 3 years in a senior store, area or multi-site leadership role.
• Proven experience managing store performance, people leadership, P&L accountability, customer service and operational standards.

Additional Information

• Work in a friendly environment where everyone shares positive vibes and is excited about the future.
• Work with over 45,000 diverse and talented colleagues, all guided by the Leadership Model.
• Majid Al Futtaim has built a reputation as a regional market leader over the past 27 years.