Application Engineer

Role Overview

Application Engineer at Al Shirawi Group. This is a technical and commercial coordination role supporting the delivery of Building Services products and solutions.

Role Purpose

Serve as the bridge between Sales, customers, manufacturers, and internal operations to manage the complete lifecycle of Building Services product inquiries, quotations, orders, and deliveries while ensuring accuracy, compliance, and customer satisfaction.

Key Responsibilities

Sales & Marketing Coordination

• Coordinate with Sales teams to understand customer requirements, project specifications, and material needs.
• Provide technical and commercial support for Building Services product inquiries.
• Coordinate with internal departments and suppliers to ensure timely responses to customer requirements.

Quotation & Project Pipeline Management

• Prepare accurate and competitive quotations based on customer inquiries, project specifications, BOQs, and technical requirements.
• Obtain pricing, lead times, and technical information from manufacturers and suppliers.
• Maintain and regularly update the project pipeline log, quotation status, and follow-up records.
• Ensure quotations are submitted within required timelines.

Purchase Order Evaluation & Order Acknowledgement

• Review customer Purchase Orders against quotations, specifications, quantities, pricing, delivery requirements, and agreed commercial terms.
• Identify discrepancies or deviations and coordinate with the Sales team and customer for clarification.
• Prepare and issue Order Acknowledgements to customers after receiving and reviewing POs.

Order Estimation & Commercial Approval

• Prepare detailed Order Estimation Sheets for received orders.
• Verify material costs, selling prices, margins, freight, and other applicable commercial elements.
• Obtain necessary approvals from the Sales Manager or Senior Manager before proceeding with orders.

Manufacturer & Supplier Coordination

• Place purchase orders with manufacturers and suppliers based on approved customer orders.
• Coordinate with manufacturers regarding product availability, technical requirements, production status, lead times, and delivery schedules.
• Follow up regularly to ensure materials are delivered according to customer commitments.

Delivery & Inventory Management

• Coordinate material deliveries in line with customer Purchase Orders and agreed delivery schedules.
• Monitor stock availability and ensure appropriate allocation of materials to projects and orders.
• Coordinate with warehouse and logistics teams for material receipt, dispatch, and delivery.
• Track outstanding materials and ensure timely resolution of delivery-related issues.

Material Coding & Tracking

• Create, maintain, and update material and product codes in coordination with relevant internal departments.
• Ensure accurate tracking of materials from quotation through procurement, receipt, delivery, and invoicing.
• Maintain proper records of product descriptions, specifications, manufacturer details, and related documentation.

Invoicing & Finance Coordination

• Coordinate the invoicing process for customer Purchase Orders.
• Ensure invoices are prepared accurately based on customer PO requirements and delivery documentation.
• Submit invoices and supporting documents to the Finance Department for further processing.
• Coordinate with Sales, Operations, and Finance to resolve invoicing discrepancies or documentation issues.

Project Submittals & Technical Documentation

• Prepare and compile technical and project submittals for customer and consultant approval.
• Collect and organize product datasheets, technical specifications, compliance certificates, drawings, test certificates, and other required documentation.
• Ensure submitted products comply with project specifications and customer and consultant requirements.
• Coordinate with manufacturers to obtain updated technical documentation when required.

Catalogue & Product Data Management

• Maintain and regularly update product catalogues for valves, insulation, copper pipes and fittings, instrument gauges, accessories, and other Building Services products.
• Maintain and update accessory catalogues and related technical literature.
• Ensure the latest product datasheets, catalogues, certifications, and technical information are readily available to Sales and Marketing teams.

Technical Application Support

• Assist Sales and Marketing teams in selecting suitable products based on project specifications and application requirements.
• Review technical requirements, specifications, and BOQs to identify appropriate products and accessories.
• Provide product and application guidance to customers and internal stakeholders when required.
• Liaise with manufacturers for technical clarification and product recommendations.

Documentation & Reporting

• Maintain organized records of quotations, customer POs, order acknowledgements, estimation sheets, supplier orders, delivery records, invoices, and project submittals.
• Prepare regular updates on quotation status, project pipeline, order status, procurement, deliveries, and pending actions.
• Ensure all project and order-related documentation is complete, accurate, and properly maintained.

Sales Order Preparation & Booking

• Prepare Sales Orders in the Oracle system based on approved customer Purchase Orders and quotations.
• Ensure Sales Orders accurately reflect product codes, descriptions, quantities, prices, delivery dates, customer details, and applicable commercial terms.
• Verify all required information and approvals before booking the Sales Order.
• Coordinate with Sales, Finance, Warehouse, and other relevant departments to ensure smooth Sales Order processing.
• Monitor and maintain the status of booked Sales Orders until order completion.
• Ensure proper documentation and filing of Sales Orders and related supporting documents.

Qualifications & Experience

• Bachelor's degree or diploma in Mechanical Engineering, HVAC, Building Services Engineering, or a related field.
• Valid Kuwait Transferrable Visa.
• Relevant experience in Building Services, HVAC, valves, insulation, instrumentation, or related Building Services products.
• Experience in technical and commercial quotation preparation and Purchase Order processing.
• Knowledge of project submittals, technical documentation, and product specifications.
• Good understanding of valves, copper fittings, insulation, gauges, and related building service products and accessories.
• Experience coordinating with manufacturers, suppliers, customers, Sales, Procurement, Warehouse, Logistics, and Finance teams.

Skills & Competencies

• Proficiency in MS Office, particularly Excel and Word.
• Google Sheets experience.
• Oracle and SAP systems experience (advantage).
• Strong verbal and written communication skills with the ability to communicate clearly and professionally with clients, customers, suppliers, manufacturers, and internal teams.
• Strong interpersonal and soft skills, including active listening, teamwork, coordination, negotiation, and relationship management.
• Customer-service oriented with a professional and responsive approach to customer inquiries and requirements.
• Ability to understand customer needs and provide timely, accurate, and appropriate solutions.
• Ability to build and maintain positive working relationships with the team, customers, and internal stakeholders.
• Professional and confident demeanor.
• Well-organized with ability to handle multiple priorities and deadlines.
• Strong attention to detail.
• Strong follow-up skills.
• Ownership of assigned tasks.