Aircraft Technician

Role Overview

Aircraft Technician position at RTX, Collins Aerospace, located in Dubai Airport Free Zone Authority, Dubai, United Arab Emirates. This is an onsite role.

Company Overview

RTX is the world's largest aerospace and defense company with 185,000 employees united by purpose to solve the world's most complex problems. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry with a comprehensive portfolio and deep technical expertise.

Role Purpose

The On-Site Support Technician provides field service support for Collins Aerospace aircraft interior products installed on customer aircraft throughout the UAE and surrounding region. The technician serves as the primary technical interface with customers, ensuring aircraft availability while delivering high-quality technical support and resolving complex product issues.

Key Responsibilities

Field Service Support

• Provide hands-on technical support for Collins Aerospace aircraft interior products installed on customer aircraft.
• Deliver line maintenance support, including troubleshooting and restoring blocked or inoperative passenger seats.
• Travel throughout the UAE and regional customer locations to provide technical support, customer assistance, and product demonstrations as required.

Maintenance and Repair

• Perform Service Bulletin and Service Letter incorporation on Collins Aerospace seating and cabin interior products.
• Diagnose, troubleshoot, repair, and maintain Collins' current and legacy seating systems, both on-wing and off-wing.
• Perform component repairs within the local Collins Aerospace repair/overhaul facility as required.

Inspections and Quality Assurance

• Conduct product inspections, failure investigations, and root cause assessments; document findings and communicate results to Product Support and Engineering.
• Ensure all maintenance activities are completed in accordance with Collins Aerospace quality standards and applicable regulatory requirements, including FAA and EASA Part 145.

Program Support

• Support aircraft cabin modification, retrofit, upgrade, and entry-into-service programs.
• Assist other Collins Aerospace business units when qualified and trained on applicable products.

Documentation and Reporting

• Prepare and submit accurate daily accomplishment reports, maintenance records, defect reports, and work documentation.
• Identify, document, and escalate technical issues, product non-conformities, and opportunities for product or process improvement.

Training and Customer Relations

• Deliver on-site product familiarization and maintenance training to customer maintenance personnel.
• Maintain a strong commitment to safety, quality, and customer satisfaction while representing Collins Aerospace professionally at customer sites.

Qualifications & Experience

• Minimum 3 years of experience in aircraft cabin systems maintenance, repair, overhaul (MRO), manufacturing, or airline maintenance.
• High school diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience.
• Experience supporting aircraft seating and/or cabin interior products is preferred.
• Previous field service or customer support experience in an airline or MRO environment is preferred.
• Aircraft Maintenance License (AML) or equivalent technical certification is preferred.

Skills & Competencies

• Strong ability to interpret and apply Component Maintenance Manuals (CMMs), Service Bulletins (SBs), troubleshooting manuals, engineering drawings, and other technical documentation.
• Strong troubleshooting and problem-solving skills with the ability to work independently in a customer-facing environment.
• Ability to effectively communicate technical information and maintenance instructions to airline maintenance personnel.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Strong customer service, communication, and interpersonal skills.
• Familiarity with aircraft cabin electrical and mechanical systems is preferred.
• Fluent in written and spoken English.

Additional Information

• Experience working in an FAA and/or EASA Part 145 approved maintenance environment is required.
• Valid UAE driver's license is required.
• Willingness to work overtime, weekends, public holidays, and travel throughout the region as business needs require.
• Position type is Onsite; employees work primarily onsite as this is an essential production and maintenance role.
• Commuting to and from the assigned site is the employee's personal responsibility.
• RTX adheres to the principles of equal employment; all qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.